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Old 04-17-2011, 08:36 AM   #1
TeenSluts
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Certifiedhosting problem

Anyone getting their IP address blocked with certifiedhosting when trying to edit multiple wordpress posts? I was emailing them about this but they stopped responding to me

they won't whitelist my ip address either


-alex
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Old 04-17-2011, 09:12 AM   #2
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that sounds weird.
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Old 04-17-2011, 09:21 AM   #3
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:2cents

Very odd indeed.
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Old 04-17-2011, 10:20 AM   #4
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no, but im getting my ips blocked everytime I try to upload lot of files to a few sites via ftp.
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Old 04-17-2011, 12:08 PM   #5
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Without knowing the internal working of their system, it appears as though they may have an overly aggressive HTTP firewall which is blocking you due to many concurrent requests, or some arbitrary pattern filter they are using to detect attacks. If you are on a VPS or dedicated server, there should be no reason why they cant whitelist you on the firewall and if they refuse to it may be a sign you need to look for another provider.

Good Luck!
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Old 04-17-2011, 01:19 PM   #6
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I give them the wp login again (they didnt respond the first time) for troubleshooting and they didnt reply again

They dont whitelist ips on shared servers

Quote:
Originally Posted by webairalex View Post
Without knowing the internal working of their system, it appears as though they may have an overly aggressive HTTP firewall which is blocking you due to many concurrent requests, or some arbitrary pattern filter they are using to detect attacks. If you are on a VPS or dedicated server, there should be no reason why they cant whitelist you on the firewall and if they refuse to it may be a sign you need to look for another provider.

Good Luck!
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Old 04-17-2011, 01:25 PM   #7
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Quote:
Originally Posted by TeenSluts View Post
Anyone getting their IP address blocked with certifiedhosting when trying to edit multiple wordpress posts? I was emailing them about this but they stopped responding to me

they won't whitelist my ip address either


-alex
Have you tried the online chat assistance feature?
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Old 04-17-2011, 01:47 PM   #8
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No i have not tried that feature
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Old 04-17-2011, 02:16 PM   #9
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Hello,

We are responding to you, I am not certain why you are stating this. Mind you, the ticket times may not be the fastest right now due to higher than normal volume for a Sunday, however we have been replying to you.

You are triggering security feature on a shared hosting server. We cannot whitelist your IP on the shared hosting server. We can only keep unblocking you.

We are investigating this further as to why this is continuing to happen to you.

Thank you for your patience.


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Originally Posted by TeenSluts View Post
I give them the wp login again (they didnt respond the first time) for troubleshooting and they didnt reply again

They dont whitelist ips on shared servers
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Old 04-17-2011, 02:20 PM   #10
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http://www.amerinoc.com
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Old 04-17-2011, 05:45 PM   #11
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use them for years now and never had any similar problems...
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Old 04-17-2011, 09:27 PM   #12
TeenSluts
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support stopped responding last night, I sent an email today and communication stopped again, so I posted this
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Old 04-18-2011, 08:06 AM   #13
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hopefully this can get fixed today
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Old 04-18-2011, 08:51 AM   #14
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the problem has been resolved. I appreciate your help certified hosting

cheers
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