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Old 03-02-2013, 12:48 PM   #1
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Anyone from Paxum online? Had card cloned and can't get it cancelled!

Just found out i had my card cloned in London. I've tried ringing choice bank. No answer. Paxum no answer. And the ticket i have submitted just got the automated response! I know its a saturday but come on. i've changed the pin but its still being banged and i'm getting charged per bad pin.

My ICQ is 244600262 this is extremely urgent!

Thanks.
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Old 03-02-2013, 12:53 PM   #2
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Damn I hope paxum responds quickly!
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Old 03-02-2013, 12:58 PM   #3
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what does card cloned mean ?
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Old 03-02-2013, 01:25 PM   #4
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what does card cloned mean ?
Tampered ATM machine.

http://www.lovemoney.com/news/scams-...ut-stealing-it

Wouldn't work with cards with chips in but the old school ones like Paxum can be cloned.
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Old 03-02-2013, 01:33 PM   #5
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Bump for Paxum apologist.
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Old 03-02-2013, 01:36 PM   #6
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Bump for Paxum apologist.
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Old 03-02-2013, 01:37 PM   #7
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paxum will respond in 2-3 business days , when you have your card banged out
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Old 03-02-2013, 01:50 PM   #8
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Bump to help out & keep this thread up high. ;-)
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Old 03-02-2013, 01:53 PM   #9
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Old 03-02-2013, 02:00 PM   #10
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Paxum will respond with you having to take a picture of yourself, next to your computer monitor with a zero balance to verify... of course, all in the name of your OWN security.
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Old 03-02-2013, 02:01 PM   #11
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transfer funds from card to wallet and nothing will happen with your money
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Old 03-02-2013, 02:03 PM   #12
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Don't worry, this is why they have you sign with blue ink. There is nothing to worry about.
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Old 03-02-2013, 02:09 PM   #13
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Can't you disable the card in the web interface?
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Old 03-02-2013, 02:21 PM   #14
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Paxum will respond with you having to take a picture of yourself, next to your computer monitor with a zero balance to verify... of course, all in the name of your OWN security.
hehe
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Old 03-02-2013, 02:22 PM   #15
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transfer funds from card to wallet and nothing will happen with your money
I have already emptied the remainder to my wallet. However everytime the cloned card is used i get charged for insufficient funds. If i change the pin when they use it i get charged for them getting the pin wrong.

Any other company i can ring up 24/7 and the card is stopped.
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Old 03-02-2013, 02:22 PM   #16
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Old 03-02-2013, 02:26 PM   #17
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I have already emptied the remainder to my wallet. However everytime the cloned card is used i get charged for insufficient funds. If i change the pin when they use it i get charged for them getting the pin wrong.

Any other company i can ring up 24/7 and the card is stopped.
What a sad joke.
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Old 03-02-2013, 02:33 PM   #18
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Got a response from the Paxum email monkeys.

Quote:
Kindly be advised your card can not be cancelled for the moment, until the pending charges are dropped and those funds moved to your checking account, so that the balance becomes $0. After the balance of your Paxum MasterCard has been cleared, please access this ticket from the Message Center of your Paxum Account and give us a reply containing your specific request and authorization to cancel your current Paxum MasterCard and we will process your request
No really. Because there is a .25c pending charge on there from when i emptied what hadn't been stolen back to the wallet they can't stop the card.
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Old 03-02-2013, 02:41 PM   #19
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I am around

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Old 03-02-2013, 02:47 PM   #20
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Old 03-02-2013, 02:51 PM   #21
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good luck!
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Old 03-02-2013, 02:52 PM   #22
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I am around

email me [email protected]
you have mail.
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Old 03-02-2013, 02:57 PM   #23
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Got a response from the Paxum email monkeys.

Because there is a .25c pending charge on there from when i emptied what hadn't been stolen back to the wallet they can't stop the card.
Hopefully they will void out your insufficient fund charges.
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Old 03-02-2013, 02:57 PM   #24
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Got a response from the Paxum email monkeys.



No really. Because there is a .25c pending charge on there from when i emptied what hadn't been stolen back to the wallet they can't stop the card.


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Old 03-02-2013, 03:06 PM   #25
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Paxum will respond with you having to take a picture of yourself, next to your computer monitor with a zero balance to verify... of course, all in the name of your OWN security.
Lol yea. For your own protection.

Last edited by Markul; 03-02-2013 at 03:07 PM..
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Old 03-02-2013, 03:26 PM   #26
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Transfer all your funds in checking that is easy!
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Old 03-02-2013, 03:36 PM   #27
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was the issue resolved?
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Old 03-02-2013, 05:05 PM   #28
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just move cash to wallet and wait them to respond
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Old 03-03-2013, 02:08 AM   #29
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Chris contacted me and explained things MUCH better than the ticket support guy. I'm now waiting on the fraud forms from Paxum to try and get my stolen funds back.
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Old 03-03-2013, 11:16 AM   #30
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Don't worry, this is why they have you sign with blue ink. There is nothing to worry about.
He must have used black ink and that's why his card could be cloned
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Old 03-03-2013, 11:18 AM   #31
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I have already emptied the remainder to my wallet. However everytime the cloned card is used i get charged for insufficient funds. If i change the pin when they use it i get charged for them getting the pin wrong.

Any other company i can ring up 24/7 and the card is stopped.
Wait...what? You can get charged for using the wrong pin #?
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Old 03-03-2013, 11:54 AM   #32
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Chris contacted me and explained things MUCH better than the ticket support guy. I'm now waiting on the fraud forms from Paxum to try and get my stolen funds back.
Paxum's ticket support staff are rather incompetent -- and even that's being generous to describe them. You really have to question their level of training based on the responses you receive. I'm still not convinced anyone in ticket support understands plain English. If so, then I defy anyone to find a more incompetent ticket support system in adult.

Having said that, I like Paxum quite a bit. But if it were not for Ruth or Chris actually doing support that the incompetent ticket support staff fail so miserably with, I'd have stopped using them a long time ago.

To the OP, hope you get it resolved sooner rather than later. But unless you want to aggravate the hell out of yourself, just deal with Chris or Ruth and stay far away from the ticket staff.
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Old 03-03-2013, 01:19 PM   #33
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Send payments for wrong pin entry, stick broom up ass take photo while holding grans bus pass and write some shit in blue ink for support.
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Old 03-03-2013, 03:19 PM   #34
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