MojoHost Support Times? - GoFuckYourself.com

ExtremeBank_Adam · 12-12-2015, 01:24 PM

Anyone with MojoHost, can you tell me the typical wait time for a support ticket? From the time it's opened until they reply and resolve the issue (assuming it's something easy).

Qbert · 12-12-2015, 03:09 PM

I've been hosting with Mojo since 2007. I've never had a support ticket for anything simple take more than 45 minutes, at any hour of the day or night. Most of the time it was much faster.

Socks · 12-12-2015, 03:27 PM

Support tickets are answered between 2007 and 2012.

just kidding, Mojohost is probably the best adult host out there these days and Brad really supports this industry.

k0nr4d · 12-12-2015, 11:46 PM

I suppose it would depend on the issue you post... if you want them to add an ftp user, that's one thing. If you want them to update apache, php and mysql that's another.

adultmobile · 12-13-2015, 08:17 AM

Also remember the priority, they have a priority 1 to 5 defaulted to 3 on ticket creation. If you open with priority 1 (or change it to 1 later) it may help. Just don't abuse, I keep most tickets at level 3 unless really I have stuff offline

Brad Mitchell · 12-13-2015, 10:09 AM

Hi Adam,

Lately, we are working in 4 ticket systems and making changes to our internal dashboards to improve visibility and workflow management. Also, there are 4 new team members at different levels of training with a 5th starting soon to bring us to a higher level of staffing than we have had before. In the primary ticket system that services 90% of all clients, tickets default to a status of 3. If you put a ticket in with a status of 1, the ticket will be taken usually within a minute because it alarms all staff on shift. The other status numbers are internal use, such as a 5 representing a new client or upgrade.

As always, we make our best efforts and are always striving for improvement. Standard tickets should have replies 15-30 minutes. If anyone experiences a problem or a miss in support, I encourage you to bring the ticket number to me by email, call or text message. Alternatively, and since we are always staffed, clients are welcome to call our main line to discuss any open support requests 24-7. Thank you for your business!

Sincerely,

Brad Mitchell

The Hun · 12-17-2015, 03:06 AM

On the chat with Rommel right now. I had no ticket unopened for more than 7 minutes. 24/7 you can be sure someone will attend to you fast... I love MojoHost

Oh, you owe me a Scotch now Brad!

blackmonsters · 12-17-2015, 08:02 AM

Fast

....

j3rkules · 12-17-2015, 08:16 AM

MojoHost are the best.

MrGusMuller · 12-17-2015, 08:17 AM

prettyyyy fast!

selena · 12-17-2015, 08:50 AM

I've had my personal stuff with them since 2009. I can only recall one time in which it took longer to resolve my issue than I thought it should. I don't remember the details, but it just sticks out in my mind as it was the only time.

12-12-2015, 01:24 PM	#1
ExtremeBank_Adam Confirmed User Industry Role: Join Date: Dec 2005 Location: Tampa, FL Posts: 1,671	MojoHost Support Times? Anyone with MojoHost, can you tell me the typical wait time for a support ticket? From the time it's opened until they reply and resolve the issue (assuming it's something easy). __________________ ExtremeBank.com, the EXTREME program for the Pornicate.com Network of sites: Naughty Alysha, Roxy Raye, Buddha Bang, Angie Noir, Fisting Sex, Extreme Ty & many more. Email: adam [at] extremebank.com \| ICQ: 331-797-412

12-12-2015, 11:46 PM	#4
k0nr4d Confirmed User Industry Role: Join Date: Aug 2006 Location: Poland Posts: 9,228	I suppose it would depend on the issue you post... if you want them to add an ftp user, that's one thing. If you want them to update apache, php and mysql that's another. __________________ Mechanical Bunny Media Mechbunny Tube Script \| Mechbunny Webcam Aggregator Script \| Custom Web Development

12-13-2015, 08:17 AM	#5
adultmobile No, I am not banned Industry Role: Join Date: Nov 2003 Location: ChatGF.com Posts: 5,345	Also remember the priority, they have a priority 1 to 5 defaulted to 3 on ticket creation. If you open with priority 1 (or change it to 1 later) it may help. Just don't abuse, I keep most tickets at level 3 unless really I have stuff offline __________________ TubeCamGirl.com

12-13-2015, 10:09 AM	#6
Brad Mitchell Confirmed User Industry Role: Join Date: Nov 2001 Location: Southfield, MI Posts: 9,812	Hi Adam, Lately, we are working in 4 ticket systems and making changes to our internal dashboards to improve visibility and workflow management. Also, there are 4 new team members at different levels of training with a 5th starting soon to bring us to a higher level of staffing than we have had before. In the primary ticket system that services 90% of all clients, tickets default to a status of 3. If you put a ticket in with a status of 1, the ticket will be taken usually within a minute because it alarms all staff on shift. The other status numbers are internal use, such as a 5 representing a new client or upgrade. As always, we make our best efforts and are always striving for improvement. Standard tickets should have replies 15-30 minutes. If anyone experiences a problem or a miss in support, I encourage you to bring the ticket number to me by email, call or text message. Alternatively, and since we are always staffed, clients are welcome to call our main line to discuss any open support requests 24-7. Thank you for your business! Sincerely, Brad Mitchell __________________ President at MojoHost \| brad at mojohost dot com \| Skype MojoHostBrad 71 industry awards for hosting and professional excellence since 1999

12-17-2015, 08:02 AM	#8
blackmonsters Making PHP work Industry Role: Join Date: Nov 2002 Location: 🌎🌅🌈🌇 Posts: 20,488	Fast .... __________________ Make Money with Porn

12-12-2015, 03:09 PM	#2
Qbert Confirmed User Industry Role: Join Date: Jun 2004 Location: Dark Side of the Moon Posts: 813	I've been hosting with Mojo since 2007. I've never had a support ticket for anything simple take more than 45 minutes, at any hour of the day or night. Most of the time it was much faster.

12-12-2015, 03:27 PM	#3
Socks Confirmed User Industry Role: Join Date: May 2002 Location: Toronto Posts: 8,475	Support tickets are answered between 2007 and 2012. just kidding, Mojohost is probably the best adult host out there these days and Brad really supports this industry.

12-17-2015, 03:06 AM	#7
The Hun Confirmed User Join Date: Jan 2001 Location: The Netherlands Posts: 1,207	On the chat with Rommel right now. I had no ticket unopened for more than 7 minutes. 24/7 you can be sure someone will attend to you fast... I love MojoHost Oh, you owe me a Scotch now Brad!

12-17-2015, 08:16 AM	#9
j3rkules VIP Industry Role: Join Date: Jul 2013 Posts: 22,111	MojoHost are the best. __________________ How To Build A Porn Site And Make Money \| My Best $$$ Cam Sponsor \| New Webcam Script 3 Top Adult Hosting Providers

12-17-2015, 08:17 AM	#10
MrGusMuller Confirmed User Industry Role: Join Date: Oct 2010 Location: Portugal Posts: 1,262	prettyyyy fast! __________________ StagCMS - Adult CMS - user friendly adult content management system - speed up your websites with no SQL connections ICQ: 632343*113

12-17-2015, 08:50 AM	#11
selena Confirmed User Join Date: Aug 2004 Location: On The Edge Posts: 7,994	I've had my personal stuff with them since 2009. I can only recall one time in which it took longer to resolve my issue than I thought it should. I don't remember the details, but it just sticks out in my mind as it was the only time. __________________ ~ Doer of Things at MetArtMoney Where Flawless Beauty Meets Art ~The MetArt Network ~ selena.delgado9