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Old 08-28-2017, 10:47 AM   #1
bns666
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Anyone else having problems with activating paxum card?

I finally received a new paxum card and when I try to activate it, I enter name on the card and number but when I click activate button I receive an error message: Card is already active.

Submitted a ticket and no reply, anyone else having such problems?
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Old 08-28-2017, 11:35 AM   #2
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There have been many reports here before with the same problem. You need to do as you already did, submit a ticket and ask for help and then all you can do is wait. For some reason, a number of the cards seem to get "hung up" in the activation process and needs some type of manual action on Paxum's side.

Search the forum, thare are many cases just like this reported over the years. Your milage may vary!
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Old 08-28-2017, 12:17 PM   #3
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argh still waiting ...
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Old 08-28-2017, 12:39 PM   #4
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always something
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Old 08-28-2017, 01:21 PM   #5
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Originally Posted by bns666 View Post
argh still waiting ...
Talk to Ruth ... as far as I remember the card activation isn't automatic.

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Life is a hassle, ain't it?
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Old 08-28-2017, 01:25 PM   #6
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Originally Posted by bns666 View Post
I finally received a new paxum card and when I try to activate it, I enter name on the card and number but when I click activate button I receive an error message: Card is already active.

Submitted a ticket and no reply, anyone else having such problems?
Please let me know your ticket ID or email me your account username (the email you use to login)

Thanks
[email protected]
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Old 08-28-2017, 01:42 PM   #7
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Please let me know your ticket ID or email me your account username (the email you use to login)

Thanks
[email protected]
ticket id 416700, email is bns@f******s.com

thanx
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Old 09-05-2017, 03:45 AM   #8
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all solved, thanx Ruth
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Old 09-05-2017, 04:54 AM   #9
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all solved, thanx Ruth
...
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Old 09-05-2017, 05:15 AM   #10
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Never had a problem with that. Glad Ruth sorted it out!
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