Epass and ATM Malfunction - GoFuckYourself.com

SJCollegeboy · 07-12-2010, 04:34 PM

So, I used a Bank of America ATM to withdraw from my Epass account. I've never had a problem before but this time the ATM malfunctioned and didn't give me the money...even though it kept pinging me to take the money. I went inside and talked to the Vice President. His instructions we re to call Epassporte and explain the problem with the ATM #, that it was Epassporte's responsibility to ping the bank and clear it up.

I emailed Michael and am on the phone with them now.

What's the odds of me ever getting my money reimbursed?

the Shemp · 07-12-2010, 04:48 PM

it happened to me last year..
it took about 6 weeks to get my epass account credited.
Michael will send you a special form to fill out...

Barefootsies · 07-12-2010, 04:49 PM

Quote:

Originally Posted by the Shemp

Michael will send you a special form to fill out...

It would be nice if they could hire one more person to help out Michael.

He appears to be the only one who works there.

Doug E · 07-12-2010, 04:54 PM

Happened to me once too. Took a few weeks and had to fill out some forms, pain in the ass but you'll get it back.

SJCollegeboy · 07-12-2010, 05:02 PM

Bank of America said it could be cleared up in under and hour by pinging with them ATM #. Epass phone support is not the worst for an Indian call center but it still as productive and enjoyable as snorkeling in La Brea tar pits. This is another reason why working with Epass sucks balls. Bank of America sucks em too.

Michael O · 07-12-2010, 06:11 PM

Different things can happen.
Owner of ATM realize the mistake and drops the Pending transaction
Transaction stays Pending for more than 10 business days then we can drop it manually
The transaction is charged by the ATM then you need to fill out a form and we charge back the transaction but this can take up to 45-60 days and the ATM can challenge the CB

tonyparra · 07-13-2010, 09:17 AM

i had a mishap with a atm and my epass card was kept. One said it couldnt process the transaction like there was a malfunction with the machine. The next time i tried it at a different machine it kept my car. So i guess after 2 attempts the cards is retained (almost all bank give you 3 times). But funny thing is my pin is the last 4 of social and i have never entered it wrong and im sure i didnt enter it wrong this time. its the last 4 of my social. and i enter it wrong on 2 different atm? Anyways epass support dont understand what I was telling them had to repeat myself a few times, they swear that i entered pin wrong but Im sure i didnt, i just wont have a card Im not paying the fee again.

fatfoo · 07-13-2010, 09:23 AM

The ping has to be lower, otherwise it lags too much. Just remember that a good player with a high ping can still beat a bad player with a low ping.

DEA - banned for life · 07-13-2010, 09:30 AM

You should have told epass you were going to see the "movie" maybe they would have been able to atleast float you $10 bucks for a ticket..Anyways 6 weeks isnt that long to wait when you have bills to pay and a family to feed

seeandsee · 07-13-2010, 09:49 AM

i got once a 5 bank notes of 1000 and one 200, when i should get 6 x 1000, fucking ATMs

SmokeyTheBear · 07-13-2010, 10:08 AM

I was taking out a bunch of cash once and the machine said " out of money" and gave me less cash than what i asked, then it said " trying to reverse transaction" , then " failed ". When i logged into epass i saw the full amount was taken from my account, so i asked the bank where the atm was , they said " call your bank " , epass said " call the bank where the atm is " heh , anyways , it was put back in several weeks later ( without interest )

Kenny B! · 07-13-2010, 10:27 AM

I had this happen to me at in Plattsburgh NY with an independent bank at a machine in a shopping mall. Very long story short I filled out the forms, epass had to do a charge back (I believe) with the bank that didn't dispense the $400 and then they credited my account the $400. The whole process took about 4-8 weeks if I remember correctly.

If you follow the procedures you'll get your money not to worry. It takes a while and you might get frustrated but it's the fault of the bank not epass, they now have to work to get you your money so be patient.

atom · 07-13-2010, 10:31 AM

About 2 years ago I went to take 200 out of an atm at a local bank here. The money jammed in the hopper and it never dispensed. I walked inside the branch, the manager went outside, looked at my receipt and manually pulled the cash out for me. Nice dealing with a small local bank.

SJCollegeboy · 07-16-2010, 11:33 AM

Yeah, appratently in this case the bank was ready to fix it if I had a Bank of America card/account. he took one look at the Epass card and said "Oh no". BTW...still haven't had my account reimbursed yet.

96ukssob · 07-16-2010, 11:46 AM

this happened to me about 2 years ago. i went to withdraw some cash and the ATM malfunctioned and only gave me about 1/3 of what i got. HOLD ON TO THE RECEIPT!!!

epass will send paperwork to the bank and the bank will verify the funds were not taken out and you will get your money in a few weeks.

I had the same problem with my BofA debit card a few weeks ago and took about 4 weeks to get my money back from some shitty ATM at a bar.

07-12-2010, 04:34 PM	#1
SJCollegeboy Confirmed User Join Date: Mar 2007 Location: San Francisco Posts: 545	Epass and ATM Malfunction So, I used a Bank of America ATM to withdraw from my Epass account. I've never had a problem before but this time the ATM malfunctioned and didn't give me the money...even though it kept pinging me to take the money. I went inside and talked to the Vice President. His instructions we re to call Epassporte and explain the problem with the ATM #, that it was Epassporte's responsibility to ping the bank and clear it up. I emailed Michael and am on the phone with them now. What's the odds of me ever getting my money reimbursed? __________________ Email: phuntimes (at) me.com Skype: sjcolle

07-12-2010, 04:48 PM	#2
the Shemp congrats to the winners Industry Role: Join Date: Nov 2001 Location: Echo Beach Posts: 10,891	it happened to me last year.. it took about 6 weeks to get my epass account credited. Michael will send you a special form to fill out... __________________ i use Vacares...so should you Submit your picture galleries to my site...Outlaw TGP

07-12-2010, 05:02 PM	#5
SJCollegeboy Confirmed User Join Date: Mar 2007 Location: San Francisco Posts: 545	Bank of America said it could be cleared up in under and hour by pinging with them ATM #. Epass phone support is not the worst for an Indian call center but it still as productive and enjoyable as snorkeling in La Brea tar pits. This is another reason why working with Epass sucks balls. Bank of America sucks em too. __________________ Email: phuntimes (at) me.com Skype: sjcolle

07-12-2010, 06:11 PM	#6
Michael O More Cowbell Industry Role: Join Date: Jul 2001 Location: Nakhom Nowhere Posts: 10,607	Different things can happen. Owner of ATM realize the mistake and drops the Pending transaction Transaction stays Pending for more than 10 business days then we can drop it manually The transaction is charged by the ATM then you need to fill out a form and we charge back the transaction but this can take up to 45-60 days and the ATM can challenge the CB __________________ Truth Teller

07-13-2010, 09:17 AM	#7
tonyparra Confirmed User Industry Role: Join Date: Jul 2008 Location: In your back seat with duck tape Posts: 4,568	i had a mishap with a atm and my epass card was kept. One said it couldnt process the transaction like there was a malfunction with the machine. The next time i tried it at a different machine it kept my car. So i guess after 2 attempts the cards is retained (almost all bank give you 3 times). But funny thing is my pin is the last 4 of social and i have never entered it wrong and im sure i didnt enter it wrong this time. its the last 4 of my social. and i enter it wrong on 2 different atm? Anyways epass support dont understand what I was telling them had to repeat myself a few times, they swear that i entered pin wrong but Im sure i didnt, i just wont have a card Im not paying the fee again. __________________ High Performance Vps $10 Linode Manage your Digital Ocean, Linode, or Favorite Cloud Server. Simple, fast, and secure Server Pilot

07-12-2010, 04:54 PM	#4
Doug E Confirmed User Join Date: Sep 2005 Posts: 511	Happened to me once too. Took a few weeks and had to fill out some forms, pain in the ass but you'll get it back.

07-13-2010, 09:23 AM	#8
fatfoo ICQ:649699063 Industry Role: Join Date: Mar 2003 Posts: 27,763	The ping has to be lower, otherwise it lags too much. Just remember that a good player with a high ping can still beat a bad player with a low ping. __________________ Send me an email: [email protected]

07-13-2010, 09:30 AM	#9
DEA - banned for life V.I.P. Join Date: Nov 2004 Location: InYour Head Posts: 7,887	You should have told epass you were going to see the "movie" maybe they would have been able to atleast float you $10 bucks for a ticket..Anyways 6 weeks isnt that long to wait when you have bills to pay and a family to feed

07-13-2010, 09:49 AM	#10
seeandsee Check SIG! Industry Role: Join Date: Mar 2006 Location: Europe (Skype: gojkoas) Posts: 50,945	i got once a 5 bank notes of 1000 and one 200, when i should get 6 x 1000, fucking ATMs __________________ BUY MY SIG - 50$/Year Contact here

07-13-2010, 10:08 AM	#11
SmokeyTheBear ►SouthOfHeaven Join Date: Jun 2004 Location: PlanetEarth MyBoardRank: GerbilMaster My-Penis-Size: extralarge MyWeapon: Computer Posts: 28,609	I was taking out a bunch of cash once and the machine said " out of money" and gave me less cash than what i asked, then it said " trying to reverse transaction" , then " failed ". When i logged into epass i saw the full amount was taken from my account, so i asked the bank where the atm was , they said " call your bank " , epass said " call the bank where the atm is " heh , anyways , it was put back in several weeks later ( without interest ) __________________ hatisblack at yahoo.com

07-13-2010, 10:27 AM	#12
Kenny B! Confirmed Abuser Industry Role: Join Date: Jun 2003 Location: Montreal Posts: 5,716	I had this happen to me at in Plattsburgh NY with an independent bank at a machine in a shopping mall. Very long story short I filled out the forms, epass had to do a charge back (I believe) with the bank that didn't dispense the $400 and then they credited my account the $400. The whole process took about 4-8 weeks if I remember correctly. If you follow the procedures you'll get your money not to worry. It takes a while and you might get frustrated but it's the fault of the bank not epass, they now have to work to get you your money so be patient. __________________ Kenny -at- YourPaysitePartner.com Skype: kennyb514 Do business with us: Your Paysite Partner Kenny's Pennies Sticky Dollars Radical Cash Indie Bucks Stand Ahead Read My Ambush Interview Here

07-13-2010, 10:31 AM	#13
atom Confirmed User Join Date: Apr 2002 Location: Minneapolis Posts: 2,739	About 2 years ago I went to take 200 out of an atm at a local bank here. The money jammed in the hopper and it never dispensed. I walked inside the branch, the manager went outside, looked at my receipt and manually pulled the cash out for me. Nice dealing with a small local bank. __________________ Adult is dead.... Want to push a mainstream product that works? Hit me up at adam @ Natures86 dot com

07-16-2010, 11:33 AM	#14
SJCollegeboy Confirmed User Join Date: Mar 2007 Location: San Francisco Posts: 545	Yeah, appratently in this case the bank was ready to fix it if I had a Bank of America card/account. he took one look at the Epass card and said "Oh no". BTW...still haven't had my account reimbursed yet. __________________ Email: phuntimes (at) me.com Skype: sjcolle

07-16-2010, 11:46 AM	#15
96ukssob So Fucking Banananananas Industry Role: Join Date: Mar 2003 Location: If I was in your ass you'd know it Posts: 12,991	this happened to me about 2 years ago. i went to withdraw some cash and the ATM malfunctioned and only gave me about 1/3 of what i got. HOLD ON TO THE RECEIPT!!! epass will send paperwork to the bank and the bank will verify the funds were not taken out and you will get your money in a few weeks. I had the same problem with my BofA debit card a few weeks ago and took about 4 weeks to get my money back from some shitty ATM at a bar. __________________ Email: Clicky on Me