Hosting with no phone support - GoFuckYourself.com

Love Sex · 04-21-2012, 03:12 PM

Would you use a company that does not pick up the phone or willing to do phone support for a long term customer?

I never had any problems with them but they just lost an easy sale from me.

chaze · 04-21-2012, 03:40 PM

Quote:

Originally Posted by Love Sex

Would you use a company that does not pick up the phone or willing to do phone support for a long term customer?

I never had any problems with them but they just lost an easy sale from me.

I have before but no a days so many hosts have it I would want to just in case. I can say working for a host it's almost impossible to fix stuff over the phone tickets are much faster and more productive.

fatfoo · 04-21-2012, 05:28 PM

They should have that phone support for a long term customer. Lack of support could lead to losing customers.

raymor · 04-21-2012, 05:38 PM

Our favorite hosting company has their email / ticket system finely honed and it's awesome how fast they are. They don't do phone support and that's fine. Only once is maybe eight years it was inconvenient because I was out of the office and smart phones hadn't been invented yet, so I couldn't email.

AllAboutCams · 04-21-2012, 05:49 PM

no not if there email support is fast

Supz · 04-21-2012, 07:48 PM

Probably a reseller or smaller operation

nikki99 · 04-21-2012, 09:18 PM

I knew a webmaster from LA who don´t stop calling on the phone people were sick of him, now he is working as a prostitute in Beverly Hills

18teens · 04-21-2012, 09:42 PM

Quote:

Originally Posted by Love Sex

Would you use a company that does not pick up the phone or willing to do phone support for a long term customer?

I never had any problems with them but they just lost an easy sale from me.

No, I wouldn't use a host like that whether I was a long term customer or a brand new one. I have come to expect a certain degree of excellence in the support I get from my host.

benherover · 04-22-2012, 12:14 AM

I run my VPS server with linode which is email only and its great. I never need to call them. I can restart, reimage, duplicate my VPS via their panel. I can only imagine the douchebag idiots that call hosting companies with every little issue. No thanks.

I prefer to deal with hosting companies that focus on rock solid hosting. Not placating grannies and computer noobs.

k0nr4d · 04-22-2012, 12:56 AM

Phone support is inefficient... on a ticket system/emails/icq you can address multiple peopel at once. Over phone, you can only handle one at a time. Phone should be available but used only for *real* emergencies.

alextokyo · 04-22-2012, 01:07 AM

I fucking hate phones, and people are idiots. It doesn't make much sense to do phone support since it's totally inefficient and you have to wait for stuff to happen (like a reboot) because people expect everything to be solved within one single phone call and get pissy when it doesn't happen. Not to mention thick accents, bad connections, people who can't speak the language for shit, ask stupid questions, having to explain shit to people who don't understand, call several times per month about their $10 virtual account, etc. Plus, dealing with idiots is easier by email or a messaging service.

If you're a big client (who knows what the fuck they are doing), then you might be correct to ask for phone support. Big client, not long-term client.

Also, it makes sense for resellers to NOT offer phone support, for a number of reasons. So if you're using a reseller, don't expect it.

SomeCreep · 04-22-2012, 05:47 AM

I would never host with a web host that didnt have phone support.

signupdamnit · 04-22-2012, 07:04 AM

Good in house phone support is a definitely a strong plus. But a good ticketing system can work just as well. I remember in the old days paying $600 to a company for a server yet whenever I would call in about an issue (maybe twice a year on average) I would be told "The techs are currently in a meeting" 80% of the time.

MaDalton · 04-22-2012, 07:13 AM

i have never called any of my hosting companies in 10 years. i prefer a good ticket system and the direct email of the head tech in case something goes really wrong

Love Sex · 04-22-2012, 07:47 AM

Im surprised at some of these answers. Some questions can not be answered over an email.

This was the only time I ever called to find out nobody's home.

Oh this was for multiple servers not a $10 account

joerudy1988 · 04-22-2012, 08:04 AM

Probably a reseller

Love Sex · 04-22-2012, 08:10 AM

Quote:

Originally Posted by joerudy1988

Probably a reseller

not a reseller.

raymor · 04-22-2012, 08:18 AM

Quote:

Originally Posted by alextokyo

I fucking hate phones, and people are idiots. It doesn't make much sense to do phone support since it's totally inefficient and you have to wait for stuff to happen (like a reboot) because people expect everything to be solved within one single phone call and get pissy when it doesn't happen. Not to mention thick accents, bad connections, people who can't speak the language for shit, ask stupid questions, having to explain shit to people who don't understand, call several times per month about their $10 virtual account, etc. Plus, dealing with idiots is easier by email or a messaging service.

If you're a big client (who knows what the fuck they are doing), then you might be correct to ask for phone support. Big client, not long-term client.

As someone who provides services to webmasters, I completely agree. We can four people via email in the time it takes to serve one on the phone. Phone = worse support dollar for dollar. Also, I have noticed that big clients, for whom there own time is very valuable, don't call. It's the $100 / year clients who spend their time calling us.

That said, some people prefer phone and if it's worthwhile that's fine. Come to think of it, right now our preferred customer plan offers phone and email support for $59 / year. I might change that to email for $59, phone for $259 / year.

JoseSanchez · 04-22-2012, 09:25 AM

I don't always use phone support, but they should at least offer it.

no phone support = fuck off

u-Bob · 04-22-2012, 09:46 AM

I never use phone support. Never needed it, never wanted it.

Rochard · 04-22-2012, 09:59 AM

I too don't like the phone. Nat Net has a killer support system for tickets, and if you need to get someone on the phone no matter what time of day it is their number is 888-462-8638.

TurboAngel · 04-23-2012, 08:44 AM

Quote:

Originally Posted by Rochard

I too don't like the phone. Nat Net has a killer support system for tickets, and if you need to get someone on the phone no matter what time of day it is their number is 888-462-8638.

stach14 · 04-23-2012, 02:20 PM

Phone support only causes longer delays and conversations. If your host responds to a good ticket system quickly, it is sure nice to be able to click on www.jhvksjfhsjkbgf.com/sjhjfh/sidhfofhfjh/aiefhh instead of trying to get info over the phone. BUT if you are the type of person that wants a phone number to call, then by all means go with a host that offers you one. You are the client and paying the hosting fee. So find the host that offers what you want and need.

oscer · 04-23-2012, 04:05 PM

its always good to have multiple layers of communication with customers just as long as they are not keeping you from getting things fixed ! I agree with tickets and or emails are much more productive!

HomerSimpson · 04-23-2012, 04:50 PM

I hate phone support for a few reasons:

1. means that tickets are not answered on time so I have to call them...
2. there is not trace what have I have spoken with their staff, while in tickets everything is in there
3. waiting for operator is a bitch, and I hate when I'm being put on hold

04-21-2012, 03:12 PM	#1
Love Sex Confirmed User Join Date: Nov 2004 Posts: 1,905	Hosting with no phone support Would you use a company that does not pick up the phone or willing to do phone support for a long term customer? I never had any problems with them but they just lost an easy sale from me.

04-21-2012, 05:28 PM	#3
fatfoo ICQ:649699063 Industry Role: Join Date: Mar 2003 Posts: 27,763	They should have that phone support for a long term customer. Lack of support could lead to losing customers. __________________ Send me an email: [email protected]

04-21-2012, 05:38 PM	#4
raymor Confirmed User Join Date: Oct 2002 Posts: 3,745	Our favorite hosting company has their email / ticket system finely honed and it's awesome how fast they are. They don't do phone support and that's fine. Only once is maybe eight years it was inconvenient because I was out of the office and smart phones hadn't been invented yet, so I couldn't email. __________________ For historical display only. This information is not current: support@bettercgi.com ICQ 7208627 Strongbox - The next generation in site security Throttlebox - The next generation in bandwidth control Clonebox - Backup and disaster recovery on steroids

04-21-2012, 05:49 PM	#5
AllAboutCams Femcams.com Industry Role: Join Date: Jul 2011 Location: bjcam.com Posts: 12,220	no not if there email support is fast __________________ Binance - Blockchain and Crypto Asset Exchange Chaturbate make money in cams

04-21-2012, 09:18 PM	#7
nikki99 Supermodel Industry Role: Join Date: Nov 2004 Location: Sodoma & Gomorra Posts: 22,875	I knew a webmaster from LA who don´t stop calling on the phone people were sick of him, now he is working as a prostitute in Beverly Hills __________________ SMC Revenue - Best Tgirl websites of the world now VR Non exclusive BIG Tranny/shemale Package for sale, full 2257 - hit me up skype: nikkimontero

04-21-2012, 07:48 PM	#6
Supz Arthur Flegenheimer Industry Role: Join Date: Jul 2006 Location: New York City Posts: 11,056	Probably a reseller or smaller operation

04-22-2012, 12:14 AM	#9
benherover Confirmed User Industry Role: Join Date: Apr 2007 Location: Los Angeles Posts: 53	I run my VPS server with linode which is email only and its great. I never need to call them. I can restart, reimage, duplicate my VPS via their panel. I can only imagine the douchebag idiots that call hosting companies with every little issue. No thanks. I prefer to deal with hosting companies that focus on rock solid hosting. Not placating grannies and computer noobs.

04-22-2012, 12:56 AM	#10
k0nr4d Confirmed User Industry Role: Join Date: Aug 2006 Location: Poland Posts: 9,228	Phone support is inefficient... on a ticket system/emails/icq you can address multiple peopel at once. Over phone, you can only handle one at a time. Phone should be available but used only for real emergencies. __________________ Mechanical Bunny Media Mechbunny Tube Script \| Mechbunny Webcam Aggregator Script \| Custom Web Development

04-22-2012, 01:07 AM	#11
alextokyo So Fucking Banned Industry Role: Join Date: Sep 2011 Posts: 975	I fucking hate phones, and people are idiots. It doesn't make much sense to do phone support since it's totally inefficient and you have to wait for stuff to happen (like a reboot) because people expect everything to be solved within one single phone call and get pissy when it doesn't happen. Not to mention thick accents, bad connections, people who can't speak the language for shit, ask stupid questions, having to explain shit to people who don't understand, call several times per month about their $10 virtual account, etc. Plus, dealing with idiots is easier by email or a messaging service. If you're a big client (who knows what the fuck they are doing), then you might be correct to ask for phone support. Big client, not long-term client. Also, it makes sense for resellers to NOT offer phone support, for a number of reasons. So if you're using a reseller, don't expect it.

04-22-2012, 05:47 AM	#12
SomeCreep :glugglug Join Date: Mar 2003 Location: Where the Wild Things Are Posts: 26,118	I would never host with a web host that didnt have phone support. __________________ Webair Hosting I use and recommend Webair for hosting.

04-22-2012, 07:04 AM	#13
signupdamnit Confirmed User Industry Role: Join Date: Aug 2007 Posts: 6,697	Good in house phone support is a definitely a strong plus. But a good ticketing system can work just as well. I remember in the old days paying $600 to a company for a server yet whenever I would call in about an issue (maybe twice a year on average) I would be told "The techs are currently in a meeting" 80% of the time.

04-22-2012, 07:13 AM	#14
MaDalton I am Amazing Content! Industry Role: Join Date: Feb 2004 Posts: 39,822	i have never called any of my hosting companies in 10 years. i prefer a good ticket system and the direct email of the head tech in case something goes really wrong __________________ AmazingContent.com - providing only the best content and service since 2003 Monetize your content on Veegaz.com - one of Germanies largest VOD sites Got German traffic? We convert it into money for you! Skype: madalton02826 - Email: oltecconsult [at] gmail [dot] com

04-22-2012, 07:47 AM	#15
Love Sex Confirmed User Join Date: Nov 2004 Posts: 1,905	Im surprised at some of these answers. Some questions can not be answered over an email. This was the only time I ever called to find out nobody's home. Oh this was for multiple servers not a $10 account Last edited by Love Sex; 04-22-2012 at 07:49 AM..

04-22-2012, 08:04 AM	#16
joerudy1988 Confirmed User Industry Role: Join Date: Apr 2012 Posts: 224	Probably a reseller __________________ Sig too big http://www.gfy.com/showthread.php?t=950962 Want to use a large banner in your sig??? Contact Eric about getting on as an advertiser - eric AT GFY DOT com

04-22-2012, 09:25 AM	#19
JoseSanchez Registered User Industry Role: Join Date: Oct 2011 Posts: 25	I don't always use phone support, but they should at least offer it. no phone support = fuck off

04-22-2012, 09:46 AM	#20
u-Bob there's no $$$ in porn Industry Role: Join Date: Jul 2005 Location: icq: 195./568.-230 (btw: not getting offline msgs) Posts: 33,063	I never use phone support. Never needed it, never wanted it.

04-22-2012, 09:59 AM	#21
Rochard Jägermeister Test Pilot Industry Role: Join Date: Dec 2001 Location: NORCAL Posts: 73,297	I too don't like the phone. Nat Net has a killer support system for tickets, and if you need to get someone on the phone no matter what time of day it is their number is 888-462-8638. __________________ “The choice is no longer between right or left. The choice is between normal and crazy.” - Sarah Huckabee Sanders YNOT MAIL \| THE BEST ADULT MAILING SOLUTION

04-23-2012, 02:20 PM	#23
stach14 M3Server.com Industry Role: Join Date: May 2011 Location: Washington Posts: 667	Phone support only causes longer delays and conversations. If your host responds to a good ticket system quickly, it is sure nice to be able to click on www.jhvksjfhsjkbgf.com/sjhjfh/sidhfofhfjh/aiefhh instead of trying to get info over the phone. BUT if you are the type of person that wants a phone number to call, then by all means go with a host that offers you one. You are the client and paying the hosting fee. So find the host that offers what you want and need. __________________ M3Server - Celebrating 25 years of hosting Proud Sponsor of GFY.com Fully Managed Virtual & Dedicated Servers Chris Stach - [email protected] Skype: chris.stach14 https://www.m3server.com

04-23-2012, 04:05 PM	#24
oscer Confirmed User Industry Role: Join Date: Jan 2001 Location: Baltimore Posts: 2,834	its always good to have multiple layers of communication with customers just as long as they are not keeping you from getting things fixed ! I agree with tickets and or emails are much more productive! __________________ XR Networks Dedicated \| VPS \| Shared Hosting ICQ 42602565

04-23-2012, 04:50 PM	#25
HomerSimpson Too lazy to set a custom title Industry Role: Join Date: Sep 2005 Location: Springfield Posts: 13,826	I hate phone support for a few reasons: 1. means that tickets are not answered on time so I have to call them... 2. there is not trace what have I have spoken with their staff, while in tickets everything is in there 3. waiting for operator is a bitch, and I hate when I'm being put on hold __________________ Make a bank with Chaturbate - the best selling webcam program Ads that can't be block with AdBlockers !!! /// Best paying popup program (Bitcoin payouts) !!! PHP, MySql, Smarty, CodeIgniter, Laravel, WordPress, NATS... fixing stuff, server migrations & optimizations... My ICQ: 27429884 \| Email: