Do You Fight Your Chargebacks? - GoFuckYourself.com

mahoney · 10-05-2012, 02:54 PM

Do You Fight Your Chargebacks?
If Yes....How do You Fight Them?
If No....why don't you?

mahoney · 10-05-2012, 05:10 PM

anyone anyone ...Bueller?

2MuchMark · 10-05-2012, 06:19 PM

It depends! Fighting small chargebacks is hard to do and hardly worth it, but fighting big chargebacks really pays off. See https://gfy.com/showthread.php?t=1064...e+chargeba ck

CurrentlySober · 10-06-2012, 08:50 AM

Bump 4 more Chargebacks!

The Dawg · 10-06-2012, 10:06 AM

I have attempted it, but its a losing battle. Once you get that letter in the mail its pretty much a done deal.

I have including email exchanges, delivery confirmations, IP addresses... all for naught.

iSpyCams · 10-06-2012, 12:00 PM

I have been fighting them tooth and nail, for about 2 months now, after 4 years of just taking it and moving on. So far it is a complete waste of time unless you consider it worth while to make your bank do some work in exchange for their 25 dollar CB fine.

The first reversal denial I got back stated that I had no proof any service had been rendered, even though I had positive AVS, CVV2 match and user logs showing the customer logging in from the same IP he purchased from and entering chat rooms with live models.

I called the chargeback department and asked them about it and they said that without a physical signature of some kind there was no way I would ever be able to prove my case. I don't know how a website is supposed to be able to provide this, I guess we are just fucked.

TheSquealer · 10-06-2012, 12:12 PM

Fighting charge backs means having the bank side against their own client in a zero liability transaction. Pretty obvious why thats problematic no matter what the circumstances are.

Major (Tom) · 10-06-2012, 12:29 PM

if you want to do it correctly you need a full time guy on it.
ds

Juicebox · 11-29-2012, 05:44 AM

Quote:

Originally Posted by pompousjohn

I called the chargeback department and asked them about it and they said that without a physical signature of some kind there was no way I would ever be able to prove my case. I don't know how a website is supposed to be able to provide this, I guess we are just fucked.

I was fighting chargebacks for a little over a year full time and I can completely agree with the frustration here when I started. I had called our CB department when I started as well and was told I'd never win a case as well. Took a good month of figuring out how to fight chargebacks over virtual sales with no actual goods delivered but when I do fight them I have about a 90%+ win rate with Visa and MC, near 100% with Discover. Takes maybe 7-10min per case to file at this point so it's a little more cost effective than when I started.

I'm not sure what it'd be like fighting any CB's from the cam credit purchase side of things since I've only dealt with them on the dating site side of things. Guess a hi won't be my first post on GFY but the CB threads intrigued me. I always hear everyone talk about not being able to win the disputes against the banks that come out on top either way but I've found it to be the complete opposite.

CrocMint · 11-29-2012, 06:06 AM

I don't know exactly how our security department does it and verifies orders, but we almost don't have any chargebacks.

Some affiliates complain sometimes that we are verifying orders too long, but I guess if these affiliates saw chargebacks in their stats, they would be more disappointed

Juicebox · 11-29-2012, 06:10 AM

Are you shipping physical goods though? There's a huge difference in any disputes even being started over something that has to be physically signed for on delivery vs online purchase for virtual goods that don't require a physical signature.

CrocMint · 11-29-2012, 06:19 AM

Yes, we ship physical goods. Yes, most likely CB issue is worse when selling virtual goods.

AdultPornMasta · 11-29-2012, 06:22 AM

Quote:

Originally Posted by CurrentlySober

Bump 4 more Chargebacks!

Can you afford to fight chargebacks?

dgraves · 11-30-2012, 02:15 PM

Quote:

Originally Posted by mahoney

Do You Fight Your Chargebacks?
If Yes....How do You Fight Them?
If No....why don't you?

Have you determined the reason for your chargebacks?

RyanEagle · 11-30-2012, 02:42 PM

Totally depends on the situation. If they're significant, and particularly bullshit, then of course I'll fight them. Every dollar counts.

10-05-2012, 02:54 PM	#1
mahoney Confirmed User Industry Role: Join Date: Nov 2003 Location: Las Vegas Nv Posts: 5,318	Do You Fight Your Chargebacks? Do You Fight Your Chargebacks? If Yes....How do You Fight Them? If No....why don't you? __________________ Vegassexparty.com

10-05-2012, 05:10 PM	#2
mahoney Confirmed User Industry Role: Join Date: Nov 2003 Location: Las Vegas Nv Posts: 5,318	anyone anyone ...Bueller? __________________ Vegassexparty.com

10-05-2012, 06:19 PM	#3
2MuchMark Videochat Solutions Industry Role: Join Date: Aug 2004 Location: Canada Posts: 48,768	It depends! Fighting small chargebacks is hard to do and hardly worth it, but fighting big chargebacks really pays off. See https://gfy.com/showthread.php?t=1064...e+chargeba ck __________________ Custom Software \| Server Management \| Integration and Technology Solutions https://www.2much.net

10-06-2012, 08:50 AM	#4
CurrentlySober Too lazy to wipe my ass Industry Role: Join Date: Aug 2002 Location: A Public Bathroom Posts: 38,552	Bump 4 more Chargebacks! __________________ My AI Handywork... My Dream Gal... XXX 👁️ 👍️ 💩

10-06-2012, 12:12 PM	#7
TheSquealer BANNED Industry Role: Join Date: Oct 2004 Location: In Your Head Posts: 25,118	Fighting charge backs means having the bank side against their own client in a zero liability transaction. Pretty obvious why thats problematic no matter what the circumstances are. __________________ . Yes, fewer illegal immigrants working equates to more job opportunities for American citizens. Rochard

10-06-2012, 10:06 AM	#5
The Dawg Confirmed User Join Date: Apr 2002 Location: State Of Bliss Posts: 2,438	I have attempted it, but its a losing battle. Once you get that letter in the mail its pretty much a done deal. I have including email exchanges, delivery confirmations, IP addresses... all for naught.

10-06-2012, 12:00 PM	#6
iSpyCams Amateur Gynecologist Industry Role: Join Date: May 2009 Location: Medellin Posts: 4,436	I have been fighting them tooth and nail, for about 2 months now, after 4 years of just taking it and moving on. So far it is a complete waste of time unless you consider it worth while to make your bank do some work in exchange for their 25 dollar CB fine. The first reversal denial I got back stated that I had no proof any service had been rendered, even though I had positive AVS, CVV2 match and user logs showing the customer logging in from the same IP he purchased from and entering chat rooms with live models. I called the chargeback department and asked them about it and they said that without a physical signature of some kind there was no way I would ever be able to prove my case. I don't know how a website is supposed to be able to provide this, I guess we are just fucked.

10-06-2012, 12:29 PM	#8
Major (Tom) Anti Communist Industry Role: Join Date: Nov 2003 Location: Null Posts: 29,857	if you want to do it correctly you need a full time guy on it. ds __________________ My mother said, to get things done You'd better not mess with Major Tom

11-29-2012, 06:06 AM	#10
CrocMint Confirmed User Industry Role: Join Date: Oct 2010 Posts: 227	I don't know exactly how our security department does it and verifies orders, but we almost don't have any chargebacks. Some affiliates complain sometimes that we are verifying orders too long, but I guess if these affiliates saw chargebacks in their stats, they would be more disappointed __________________ Our Herbal Supplements for Adult Health - a New Revenue Stream for You - mike[at]crocmint.com

11-29-2012, 06:10 AM	#11
Juicebox Registered User Industry Role: Join Date: Nov 2012 Posts: 46	Are you shipping physical goods though? There's a huge difference in any disputes even being started over something that has to be physically signed for on delivery vs online purchase for virtual goods that don't require a physical signature.

11-29-2012, 06:19 AM	#12
CrocMint Confirmed User Industry Role: Join Date: Oct 2010 Posts: 227	Yes, we ship physical goods. Yes, most likely CB issue is worse when selling virtual goods. __________________ Our Herbal Supplements for Adult Health - a New Revenue Stream for You - mike[at]crocmint.com

11-30-2012, 02:42 PM	#15
RyanEagle Confirmed User Industry Role: Join Date: Mar 2012 Posts: 183	Totally depends on the situation. If they're significant, and particularly bullshit, then of course I'll fight them. Every dollar counts.