Paxum are you kidding me?

[Buzz]

after you rejected one id scan, I have submitted fucking giant color 600 dpi 5250x3776 scan of id, and now after almost 2 weeks of inspecting it, the dumb support reqests ANOTHER SCAN

I quote

"..submit another photo of your International Passport, making sure that all the safety features of your document are clearly visible.."

BUY YOUR SUPPORT FUCKING GLASSES AND UNBLOCK MY ACCOUNT NOW

[L-Pink]

Pretty common complaint document wise.

.

[xXXtesy10]

You people still using these shit stain money transfer services (cough, yeah right, cough) get everything coming.

[AllAboutCams]

same thing happened to me

[Sid70]

Bump for glass thread, wait wot?

[Buzz]

I'm pretty tolerant when it comes to id requirements, even the toughtest ones

but not this fucking time

all the safety features of your document are clearly visible


and yes, we people still use the shit stain money transfer services.

[xXXtesy10]

Originally Posted by Buzz

I'm pretty tolerant when it comes to id requirements, even the toughtest ones

but not this fucking time

all the safety features of your document are clearly visible


and yes, we people still use the shit stain money transfer services.

Then stop your fucking crying

[CHMOD]

Originally Posted by Buzz

after you rejected one id scan, I have submitted fucking giant color 600 dpi 5250x3776 scan of id, and now after almost 2 weeks of inspecting it, the dumb support reqests ANOTHER SCAN

I quote

"..submit another photo of your International Passport, making sure that all the safety features of your document are clearly visible.."

BUY YOUR SUPPORT FUCKING GLASSES AND UNBLOCK MY ACCOUNT NOW

Too many complains on Paxum. That is why I will never use them for my product.

[Klen]

Yeah they didn't accepted my first id scan too,so had to do "pro" scan and then it worked.

[V_RocKs]

I scan passports cheap

[Black All Through]

I had the same issue 3 attempts before they accepted a bill with my new address on it and the funny thing was the digital photo that they finally did accept was the worst in quality.

[k0nr4d]

I submitted two tickets regarding changing the address my new card is going to get sent to and haven't gotten a reply in over a week either, and now my card has probably been sent to my old address.

[anexsia]

Seems like Paxum is a pain the ass to deal with...I have a Paxum account but I have never used it. I prefer having my affiliate payments sent as good ole fashioned checks.

[k0nr4d]

oh - bonus - they just emailed me saying my drivers license is expiring and i need to upload a new document because evidently my identity expires with my license?

[seXXXhub]

Originally Posted by Buzz

after you rejected one id scan, I have submitted fucking giant color 600 dpi 5250x3776 scan of id, and now after almost 2 weeks of inspecting it, the dumb support reqests ANOTHER SCAN

I quote

"..submit another photo of your International Passport, making sure that all the safety features of your document are clearly visible.."

BUY YOUR SUPPORT FUCKING GLASSES AND UNBLOCK MY ACCOUNT NOW

ROFL

[jscott]

omg my friend having same sort of problems.

me personally waiting LONG time for new card not sure what is happening , so slow replies from them

[Buzz]

Originally Posted by xXXtesy10

Then stop your fucking crying

I made this thread for Paxum to turn on their CRM machine and fix my problem.
I don't need your advice. Piss off.

[Chris]

If anyone is having any issues you can reach me via email

[email protected]

[Slick]

I just did mine the other day without problem. I just pulled out my cell phone and took a picture of my driver's license and sent it off, no problems

[romeo22]

they request two document.I have sent one but that's not enough i have to send one more so my account is in motion.

[geedub]

I requested my account be closed today, enough is enough with them.

[flashfire]

paxum is great although setup can be a pain...which is good really they are being careful

[RuthB]

Originally Posted by Buzz

after you rejected one id scan, I have submitted fucking giant color 600 dpi 5250x3776 scan of id, and now after almost 2 weeks of inspecting it, the dumb support reqests ANOTHER SCAN

I quote

"..submit another photo of your International Passport, making sure that all the safety features of your document are clearly visible.."

BUY YOUR SUPPORT FUCKING GLASSES AND UNBLOCK MY ACCOUNT NOW

Hi Buzz,

I'm sorry for your frustration. In order for us to provide a legitimate and secure service we must request high quality identification for every single one of our clients. We have a specially trained verification department whose only role is to authenticate documents. There are certain requirements to ensure the validity of submitted documents, and being able to see all safety features of your document is one of those requirements.

While it can be annoying, it is imperative that we have this documentation for the legitimacy of our business. Please get in touch with me with your Paxum account email address and I'd be happy to look into your situation personally.

Email - [email protected]

Thanks in advance.

Ruth

Originally Posted by k0nr4d

I submitted two tickets regarding changing the address my new card is going to get sent to and haven't gotten a reply in over a week either, and now my card has probably been sent to my old address.

Originally Posted by k0nr4d

oh - bonus - they just emailed me saying my drivers license is expiring and i need to upload a new document because evidently my identity expires with my license?

Hi konrad,

When you next login to your Paxum account please scroll down to where you see Mastercard (on the Account Overview page) and click the link that indicates Card Renewal and Shipping Address. What you see there should be the address where your card is shipped.

If you're still unsure, please take advantage of our Message Center and submit a ticket requesting confirmation of the address where your card has been shipped. You should receive a response within 24 hours of submission.

With regards to your document expiration. As explained earlier, it is imperative that we have up-to-date documentation for every single client using our service. Mastercard and our banking partners demand a certain level of KYC (Know Your Customer) in order for us to operate as a legitimate business. While it can be annoying and seem unnecessary, please be advised it is in fact crucial that you provide the requested document in order for us to be able to continue providing you with our services.

Feel free to contact me directly if you need any further assistance. (Contact info is in my sig)

Ruth

Originally Posted by anexsia

Seems like Paxum is a pain the ass to deal with...I have a Paxum account but I have never used it. I prefer having my affiliate payments sent as good ole fashioned checks.

Hi anexsia,

I'm sorry you feel that way. Receiving money to your Paxum account is instant and very easy. To withdraw those funds is also easy, particularly if you have a Paxum Mastercard. If you don't have one, you can request one at any time, or you can withdraw your funds via wire, check, EFT/ACH, or to an already existing credit card.

We provide multiple options so that you can manage your money in the way most suitable to your needs.

If you have any particular concerns I could help you with, please don't hesitate to get in touch with me.

Ruth

Originally Posted by jscott

omg my friend having same sort of problems.

me personally waiting LONG time for new card not sure what is happening , so slow replies from them

Hi jscott,

Chris is looking into this for you and will contact you as soon as he has some information for you. We apologize for the inconvenience.

Thanks,

Ruth

Originally Posted by Slick

I just did mine the other day without problem. I just pulled out my cell phone and took a picture of my driver's license and sent it off, no problems

Hi Slick,

Thank you for posting! Since Paxum officially launched we have approved and verified thousands of accounts without any problem. Many have found it to be very straightforward to verify a Paxum account. I'm glad you had a good experience.

Best,

Ruth

Originally Posted by romeo22

they request two document.I have sent one but that's not enough i have to send one more so my account is in motion.

Hi romeo22,

Paxum clients outside of North America who are unable to provide an International Passport for verification must provide us with two (2) picture ID's. These can be government ID's, drivers license, national ID, military ID, etc. I'm sorry you're having difficulty obtaining the right documents, but please rest assured that your account will be activated as soon as we receive the correct documents for complete verification.

Please feel free to reach out to me directly if you need further assistance.

Ruth

Originally Posted by geedub

I requested my account be closed today, enough is enough with them.

Hi geedub,

I'm sorry you're having problems with your Paxum account. I'd be happy to try to help you if you'd like me to look into anything for you. Please feel free to contact me and let me know how I can be of assistance.

Best,

Ruth

[Milfer]

Paxum sucks, same thing happened to me not once, but three times :-(

[Sly]

Originally Posted by k0nr4d

oh - bonus - they just emailed me saying my drivers license is expiring and i need to upload a new document because evidently my identity expires with my license?

I went to my bank once the day after my birthday. My ID card just happened to expire that year, on my birthday. They absolutely would not help me with anything because of that.

Although I could go 10 feet to the left and use my ATM card in the machine.

Logic. Not so common.

[RuthB]

Originally Posted by flashfire

paxum is great although setup can be a pain...which is good really they are being careful

Thanks flashfire! Glad you're enjoying the service!

Originally Posted by Milfer

Paxum sucks, same thing happened to me not once, but three times :-(

Hi Milfer,

I just popped you an email to the Gmail account in your sig. I'd be happy to assist you if you'd like me to.

Ruth

Originally Posted by Sly

I went to my bank once the day after my birthday. My ID card just happened to expire that year, on my birthday. They absolutely would not help me with anything because of that.

Although I could go 10 feet to the left and use my ATM card in the machine.

Logic. Not so common.

If you were to try to leave the country on an expired passport, you would be turned back at customs/border control, even if your ID had expired just one day before. As soon as an ID expires it is useless for proving identity since it is no longer classified as valid, even though you are still the exact same person.

This is why it is important for Paxum to maintain up-to-date records of such things. By requesting such documentation we ensure that we can continue to provide the service so many webmasters and business owners find useful for instantly sending and receiving their payments.

[k0nr4d]

Originally Posted by RuthB

Hi konrad,

When you next login to your Paxum account please scroll down to where you see Mastercard (on the Account Overview page) and click the link that indicates Card Renewal and Shipping Address. What you see there should be the address where your card is shipped.

I added my address. It says active, but i'm unable to select it on the page that lets me pick where to send it. It doesn't appear in the dropdown.

[RuthB]

Originally Posted by k0nr4d

I added my address. It says active, but i'm unable to select it on the page that lets me pick where to send it. It doesn't appear in the dropdown.

In order for the address to display on the dropdown menu you must first verify the address. This can be done by submitting a Utility bill or Bank/Credit Card statement, or drivers license for proof of address. The document must be high quality, uncropped and in full color.

Please submit the documentation securely through your account - My Account>>>Profile Settings>>>Street Address Confirmation (you should see a 'Confirm Now' link next to the address in this section) and our verification department will evaluate the document for approval.

Once the new address is verified then it will be available on the dropdown menu.

If you no longer have access to the address currently verified on file with us, then please open a ticket in the Message Center requesting the status of your renewed card and its shipment.

[Denny]

Originally Posted by flashfire

paxum is great although setup can be a pain...which is good really they are being careful

[epitome]

I would only send my drivers license. All you need to open an overseas shell corp in someone else's name that you control is a good passport scan, a shady notary and proof of residence like a utility bill.

[Matyko]

this thread made me check and fix my possible issues, so I emailed Ruth, who replied a few hours later saying they checked everything, fixed some bug showing my documents are expiring and I can sit back and relax. = Like, satisfied user here

[Sid70]

[Sid70]

Originally Posted by epitome

I would only send my drivers license. All you need to open an overseas shell corp in someone else's name that you control is a good passport scan, a shady notary and proof of residence like a utility bill.

:thum bsup

[okok]

Hey all, another way to look at this -- if they make it a pain to authenticate yourself, maybe it's even harder for an identity thief to do the same. The short-term pain here might be worth limiting the risk of losing it all where your money is involved.

[LeRoy]

Hope you Paxum guys are getting paid well!

Takin all this flack on the forums sux

[Supz]

a few things ive always wondered about paxum. How come people complain on the boards and then Chris and Ruth come and and say to contact them for help. How come they dont see the original trouble tickets? Why does it take a board complaint to actually get help?

second,

Why do all these answers sound like complete horseshit?
"We have a specially trained verification department whose only role is to authenticate documents." Sure ya do. How come you have this is Chase, BOA and Wells Fargo dont need special people to verify documents? If something like this takes more then 5-10 minutes. I would not do business with you.

[BAKO]

I love my Paxum card :-)

[DWB]

Originally Posted by RuthB

With regards to your document expiration. As explained earlier, it is imperative that we have up-to-date documentation for every single client using our service. Mastercard and our banking partners demand a certain level of KYC (Know Your Customer) in order for us to operate as a legitimate business.

While it can be annoying and seem unnecessary, please be advised it is in fact crucial that you provide the requested document in order for us to be able to continue providing you with our services.

I have multiple bank accounts in several countries around the world, personal and business. Not once, not even in the USA, has any one of them ever asked me to give them another ID once the one they have on file expired. I provided my identity once to them already, I do not need to do so every 4 years. Your bank is must be under serious scrutiny from someone, because if they don't make us jump through the same hoops with USA banks, but they do yours, that says a lot.

[DWB]

Originally Posted by RuthB

If you were to try to leave the country on an expired passport, you would be turned back at customs/border control, even if your ID had expired just one day before. As soon as an ID expires it is useless for proving identity since it is no longer classified as valid, even though you are still the exact same person.

Except this is not travel. This is proving your identity, which does not change when your ID expires. John Doe does not cease to be John Doe after his ID expires. And you are not proving identity, because you already proved it when you opened the account.

Various states within the USA will honor your drivers license and give you another one so long as you apply for the new one within one year of the current one expiring. You just walk in with your expired license, 11 months later, and you get a new one. No other ID needed to verify anything. Easy peasy.

[Monique Niccole]

I've been trying to get my documents accepted for the past week. I finally just gave up today.

[Pink Misfit]

I normally go over the amount that you can withdraw using your ATM card so I usually have to withdraw some of it to my bank account which usually takes 3-4 days. I have done this several times with no problems. I withdrew $5000 nearly a few days ago and even received the email from them saying that my transaction was successful. The money is still not there.

Also tried transferring money from my account to the mastercard and it keeps giving the error basically saying I was not allowed to do that. WTF

[cess]

Originally Posted by DWB

Not once, not even in the USA, has any one of them ever asked me to give them another ID once the one they have on file expired. I provided my identity once to them already, I do not need to do so every 4 years.

Yep, plenty of other online money transfer companies have never asked me to do that either.

[mrshine]

Originally Posted by Buzz

after you rejected one id scan, I have submitted fucking giant color 600 dpi 5250x3776 scan of id, and now after almost 2 weeks of inspecting it, the dumb support reqests ANOTHER SCAN

I quote

"..submit another photo of your International Passport, making sure that all the safety features of your document are clearly visible.."

BUY YOUR SUPPORT FUCKING GLASSES AND UNBLOCK MY ACCOUNT NOW

You must provide them two documents... Just read...

[dillonaire]

Originally Posted by BAKO

I love my Paxum card :-)

Ruth and Paxum rule!

[BradBreakfast]

They also rejected my ID and documents for using the "wrong color ink".


Does it really matter? All they get is a digital copy anyways.

They're process is extremely cumbersome and after that debockle I never attempted to send in my documents again.

[CYF]

Originally Posted by DWB

I have multiple bank accounts in several countries around the world, personal and business. Not once, not even in the USA, has any one of them ever asked me to give them another ID once the one they have on file expired. I provided my identity once to them already, I do not need to do so every 4 years. Your bank is must be under serious scrutiny from someone, because if they don't make us jump through the same hoops with USA banks, but they do yours, that says a lot.

yup, exactly. None of my banks or credit cards have EVER asked me to provide another ID after the one I used to open the account had expired. Neither has paypal for that matter.

[Sly]

Originally Posted by CYF

yup, exactly. None of my banks or credit cards have EVER asked me to provide another ID after the one I used to open the account had expired. Neither has paypal for that matter.

I'm sitting here trying to think if I have even sent PayPal any kind of identifying documents. I transfer thousands of dollars a month through PayPal. I really don't think I have. Social Security number and bank account information for confirmation was it.

[oppoten]

Can't be bothered with it. Got some money in there, but will probably try to get a refund if it's possible.

[RuthB]

Originally Posted by Matyko

this thread made me check and fix my possible issues, so I emailed Ruth, who replied a few hours later saying they checked everything, fixed some bug showing my documents are expiring and I can sit back and relax. = Like, satisfied user here

Originally Posted by okok

Hey all, another way to look at this -- if they make it a pain to authenticate yourself, maybe it's even harder for an identity thief to do the same. The short-term pain here might be worth limiting the risk of losing it all where your money is involved.

Originally Posted by Supz

a few things ive always wondered about paxum. How come people complain on the boards and then Chris and Ruth come and and say to contact them for help. How come they dont see the original trouble tickets? Why does it take a board complaint to actually get help?

second,

Why do all these answers sound like complete horseshit?
"We have a specially trained verification department whose only role is to authenticate documents." Sure ya do. How come you have this is Chase, BOA and Wells Fargo dont need special people to verify documents? If something like this takes more then 5-10 minutes. I would not do business with you.

Thanks for your questions. When people request assistance on the forums we ask them to contact us so they can provide us with their account email and ticket number (we advise anyone to submit a ticket through the message center as your first action if you need assistance with your Paxum account). Neither Chris nor myself have direct access to private and confidential account information and therefore we must consult with our support department in order to assist clients.

Paxum is not a bank, Paxum is a registered Money Services Business, as you can see at FINTRAC (Canada) or through FINCEN (USA). When we verify accounts we do not get the opportunity to consult directly with the client, or view the identity documentation in person. We do not get to physically see Paxum clients since all information is submitted via our secure online site. As such, we require specially trained personnel to evaluate every single submitted document to ensure it passes certain verification tests and requirements. This is required of Paxum by Mastercard and our banking partners.

Our verification department do not use shortcuts to verify documents, they follow a strict set of guidelines and procedures. This helps prevent fraud within our service.

Originally Posted by BAKO

I love my Paxum card :-)

Originally Posted by DWB

I have multiple bank accounts in several countries around the world, personal and business. Not once, not even in the USA, has any one of them ever asked me to give them another ID once the one they have on file expired. I provided my identity once to them already, I do not need to do so every 4 years. Your bank is must be under serious scrutiny from someone, because if they don't make us jump through the same hoops with USA banks, but they do yours, that says a lot.

As mentioned above, Paxum is not a bank. We are a Money Services Business and we must ensure we have the correct KYC information in order to provide service to our customers. We do not get to physically meet our customers at the time of application, and therefore we require high quality documentation to prove identity so that we can legally provide service.

At any time we must be in a position to prove that we know our clients and we need valid identification in order to legitimately do that. We are governed by different rules to regular banks that you reference, and therefore you cannot compare the two sets of procedures without compromising the comparison.

Originally Posted by DWB

Except this is not travel. This is proving your identity, which does not change when your ID expires. John Doe does not cease to be John Doe after his ID expires. And you are not proving identity, because you already proved it when you opened the account.

Various states within the USA will honor your drivers license and give you another one so long as you apply for the new one within one year of the current one expiring. You just walk in with your expired license, 11 months later, and you get a new one. No other ID needed to verify anything. Easy peasy.

As already mentioned, Paxum must be able to prove at any time that we know our customers and we have valid identification to show that. As a company we value our customers and we follow the rules and regulations in order to continue providing our service. We follow the rules.

Originally Posted by Monique Niccole

I've been trying to get my documents accepted for the past week. I finally just gave up today.

Monique, please pop me an email or message me with your Paxum account email address and I'll be happy to assist you.

(contact info in sig)

Originally Posted by Pink Misfit

I normally go over the amount that you can withdraw using your ATM card so I usually have to withdraw some of it to my bank account which usually takes 3-4 days. I have done this several times with no problems. I withdrew $5000 nearly a few days ago and even received the email from them saying that my transaction was successful. The money is still not there.

Also tried transferring money from my account to the mastercard and it keeps giving the error basically saying I was not allowed to do that. WTF

Please hit me up or email me, I'll look into this for you.

Ruth

Originally Posted by mrshine

You must provide them two documents... Just read...

We require Proof of ID and Proof of Address.

If an International Passport cannot be provided and you live outside North America, only then do we request two pieces of picture ID for Proof of ID.

Originally Posted by gamelinkjeff

Ruth and Paxum rule!

Thanks Jeff!

Originally Posted by BradBreakfast

They also rejected my ID and documents for using the "wrong color ink".


Does it really matter? All they get is a digital copy anyways.

They're process is extremely cumbersome and after that debockle I never attempted to send in my documents again.

Hi Brad,

The only time we ask for documents to be signed in a particular color ink is for our additional services, and never for actual account verification.

It is for security purposes that we request the document be signed in blue ink and then scanned or photographed in full color. While it may be a nuisance, it enables us to provide those additional services to our customers. I'd be happy to try to assist you if you'd like me to. Just let me know, my contact info is in my sig.

Ruth

Originally Posted by CYF

yup, exactly. None of my banks or credit cards have EVER asked me to provide another ID after the one I used to open the account had expired. Neither has paypal for that matter.

Originally Posted by Sly

I'm sitting here trying to think if I have even sent PayPal any kind of identifying documents. I transfer thousands of dollars a month through PayPal. I really don't think I have. Social Security number and bank account information for confirmation was it.

Paxum is not a bank, nor are we a large publicly traded corporation such as Paypal. Please see my responses earlier in this post.

Originally Posted by oppoten

Can't be bothered with it. Got some money in there, but will probably try to get a refund if it's possible.

oppoten, Please pop me an email or hit me up with your account email and I'd be happy to look into your account status.

[facialfreak]