CCBill or CCKill - GoFuckYourself.com

09-07-2008, 01:29 PM

I guess going through the trouble of having live customer service on a webcam site, (websfinest) exchanging emails for days, reading chat logs and verifying all sides of a complaint before rendering a decision to a customers complaint is of no value if you?re billing through ccbill because they render split second decisions based on what a lying scheming customer tells them without as much as an explanation. Their damn customer service refund policy sucks and it?s because they don?t have one, refunds are issued based on who takes the call. It?s about damn time they institute an across the board refund procedure rather than leaving it to the discretion of some part time employee who thinks they did such a wonderful thing when all they did was take money from a hard working person. I am certain they can?t wait to tell their higher ups what a wonderful job they did on the weekend. I wonder if it was their money they were refunding if they would be so quick to rush to judgment? Also did they ever stop to think they just may be taking money from a hard working honorable legitimate performer? Well it?s about time they start to consider that fact because without performers there would be no customers.

IllTestYourGirls · 09-07-2008, 01:31 PM

damn that must have been one huge refund

BVF · 09-07-2008, 01:42 PM

Quote:

Originally Posted by Bold Venture

I guess going through the trouble of having live customer service on a webcam site, (websfinest) exchanging emails for days, reading chat logs and verifying all sides of a complaint before rendering a decision to a customers complaint is of no value if you?re billing through ccbill because they render split second decisions based on what a lying scheming customer tells them without as much as an explanation. Their damn customer service refund policy sucks and it?s because they don?t have one, refunds are issued based on who takes the call. It?s about damn time they institute an across the board refund procedure rather than leaving it to the discretion of some part time employee who thinks they did such a wonderful thing when all they did was take money from a hard working person. I am certain they can?t wait to tell their higher ups what a wonderful job they did on the weekend. I wonder if it was their money they were refunding if they would be so quick to rush to judgment? Also did they ever stop to think they just may be taking money from a hard working honorable legitimate performer? Well it?s about time they start to consider that fact because without performers there would be no customers.

biskoppen · 09-07-2008, 01:48 PM

We refund all requests without questions asked... cb is not something you want if you dont like seeing your site go from 1:500 to 1:3500 the next day...

marketsmart · 09-07-2008, 01:52 PM

there are many choices out there.. if you have customer service already in place, why are you not using your own merchant acct?

fuzebox · 09-07-2008, 01:59 PM

Your CB ratio is worth infinitely more than any single transaction...

09-07-2008, 02:03 PM

Quote:

Originally Posted by IllTestYourGirls

damn that must have been one huge refund

It's not the amount it's the logic. I'm sick and tired of the ccbill weekend employee decisions. Girl?s work damn hard to satisfy a buyer and to see it taken away from them for no reason after we spent days looking into a situation is upsetting and unfair to the performer.

CyberHustler · 09-07-2008, 02:09 PM

ninavain · 09-07-2008, 03:09 PM

Quote:

Originally Posted by BVF

lol lol

GrouchyAdmin · 09-07-2008, 03:11 PM

Quote:

Originally Posted by Bold Venture

Girl?s work damn hard to satisfy a buyer and to see it taken away from them for no reason after we spent days looking into a situation is upsetting and unfair to the performer.

So - you deduct the girls pay when you get a chargeback? What a dick.

andrej_NDC · 09-07-2008, 03:15 PM

They know if they don't give the customer the refund, he will most probably charge back.

borys · 09-07-2008, 03:31 PM

That's not limited to CCBill. All processors I know of issue refunds on all and any customer complaints. I'm pissed too when things like that happen, but they do it for a valid reason.

corvette · 09-07-2008, 03:32 PM

Quote:

Originally Posted by Bold Venture

I guess going through the trouble of having live customer service on a webcam site, (websfinest) exchanging emails for days, reading chat logs and verifying all sides of a complaint before rendering a decision to a customers complaint is of no value if you?re billing through ccbill because they render split second decisions based on what a lying scheming customer tells them without as much as an explanation. Their damn customer service refund policy sucks and it?s because they don?t have one, refunds are issued based on who takes the call. It?s about damn time they institute an across the board refund procedure rather than leaving it to the discretion of some part time employee who thinks they did such a wonderful thing when all they did was take money from a hard working person. I am certain they can?t wait to tell their higher ups what a wonderful job they did on the weekend. I wonder if it was their money they were refunding if they would be so quick to rush to judgment? Also did they ever stop to think they just may be taking money from a hard working honorable legitimate performer? Well it?s about time they start to consider that fact because without performers there would be no customers.

im sorry to see that your upset. ill make sure that we look into what happened with your account and get back to you. in the meantime, if you want to talk, [email protected]

Iron Fist · 09-07-2008, 04:03 PM

Awww muffin.... give me a break.

Mutt · 09-07-2008, 04:12 PM

Quote:

Originally Posted by GrouchyAdmin

So - you deduct the girls pay when you get a chargeback? What a dick.

this guy runs a cam site for independent cam girls not cam studios and the girls and him split the money with the girls getting the majority - it's a great deal for girls - can't expect him to eat the chargebacks.

he should get his own merchant account tho - ccbill's % is too big for a cam site.

bbm · 09-07-2008, 04:44 PM

Its great billing, why you complain?

Trixie · 09-07-2008, 06:26 PM

Quote:

Originally Posted by GrouchyAdmin

So - you deduct the girls pay when you get a chargeback? What a dick.

Name a camsite that doesn't these days.

People here have no clue what camgirls deal with. This isn't the same as someone getting a refund on a membership, this is a girl who INTERACTED with someone, sounds like for a long time, taking who knows what all crazy-ass requests and the guy's a shitstain who doesn't think he should have to pay a webwhore her due.

Might be something a big organization can suck up, but for the service provider, it's a shitty deal.

Trixie · 09-07-2008, 06:42 PM

FYI: I'm not necessarily saying ccbill *shouldn't* have refunded it, because yeah -- a chargeback is way worse, just sayin. A refund hurts a lot more on a camsite, and the worst if you are the performer who delivered the show. But a chargeback does hurt more.

pornjudge · 09-07-2008, 06:54 PM

Quote:

Originally Posted by Bold Venture

It's not the amount it's the logic. I'm sick and tired of the ccbill weekend employee decisions. Girl’s work damn hard to satisfy a buyer and to see it taken away from them for no reason after we spent days looking into a situation is upsetting and unfair to the performer.

Ok the refund was 1.05, I agree it should not be a weekend decision.

ultimatebbwdotcom · 09-07-2008, 07:21 PM

The processor could at least take 48 hours and send the complaint onto the site holder to investigate from their end. And tell the complainent the course of action.

Whats so hard about that?

BV · 09-07-2008, 09:10 PM

sometimes my cat gets a turd dangling from his ass from a hair

Jakez · 09-07-2008, 09:38 PM

Quote:

Originally Posted by BV

sometimes my cat gets a turd dangling from his ass from a hair

I believe this is called a dingleberry.

becky_gurlnextdoor · 09-08-2008, 02:39 PM

Quote:

Originally Posted by corvette

im sorry to see that your upset. ill make sure that we look into what happened with your account and get back to you. in the meantime, if you want to talk, [email protected]

So how is this goin?

09-07-2008, 01:29 PM	#1
Bold Venture Guest Posts: n/a	CCBill or CCKill I guess going through the trouble of having live customer service on a webcam site, (websfinest) exchanging emails for days, reading chat logs and verifying all sides of a complaint before rendering a decision to a customers complaint is of no value if you?re billing through ccbill because they render split second decisions based on what a lying scheming customer tells them without as much as an explanation. Their damn customer service refund policy sucks and it?s because they don?t have one, refunds are issued based on who takes the call. It?s about damn time they institute an across the board refund procedure rather than leaving it to the discretion of some part time employee who thinks they did such a wonderful thing when all they did was take money from a hard working person. I am certain they can?t wait to tell their higher ups what a wonderful job they did on the weekend. I wonder if it was their money they were refunding if they would be so quick to rush to judgment? Also did they ever stop to think they just may be taking money from a hard working honorable legitimate performer? Well it?s about time they start to consider that fact because without performers there would be no customers.

09-07-2008, 01:31 PM	#2
IllTestYourGirls Ah My Balls Industry Role: Join Date: Feb 2007 Location: Under the gold leaf ICQ 388-454-421 Posts: 14,311	damn that must have been one huge refund __________________

09-07-2008, 01:48 PM	#4
biskoppen Confirmed User Join Date: Mar 2003 Location: Very small penis Posts: 5,809	We refund all requests without questions asked... cb is not something you want if you dont like seeing your site go from 1:500 to 1:3500 the next day... __________________ Submit my videos to make bank, tons of 5 minute videos offered right here

09-07-2008, 04:03 PM	#14
Iron Fist Too lazy to set a custom title Join Date: Dec 2006 Posts: 23,400	Awww muffin.... give me a break. __________________ i like waffles

09-07-2008, 06:42 PM	#18
Trixie Confirmed User Join Date: Oct 2002 Location: near Seattle, WA Posts: 1,850	FYI: I'm not necessarily saying ccbill shouldn't have refunded it, because yeah -- a chargeback is way worse, just sayin. A refund hurts a lot more on a camsite, and the worst if you are the performer who delivered the show. But a chargeback does hurt more. __________________ WebWhoreBucks: Girls, a guy and a tranny -- unique indie porn!

09-07-2008, 01:52 PM	#5
marketsmart HOMICIDAL TROLL KILLER Industry Role: Join Date: Dec 2004 Location: Sunnybrook Institution for the Criminally Insane Posts: 20,419	there are many choices out there.. if you have customer service already in place, why are you not using your own merchant acct?

09-07-2008, 01:59 PM	#6
fuzebox making it rain Industry Role: Join Date: Oct 2003 Location: seattle Posts: 22,101	Your CB ratio is worth infinitely more than any single transaction...

09-07-2008, 02:09 PM	#8
CyberHustler So Fucking Banned Industry Role: Join Date: Feb 2006 Posts: 26,062

09-07-2008, 03:15 PM	#11
andrej_NDC Registered User Industry Role: Join Date: May 2004 Posts: 7,760	They know if they don't give the customer the refund, he will most probably charge back.

09-07-2008, 03:31 PM	#12
borys Confirmed User Join Date: Oct 2002 Posts: 146	That's not limited to CCBill. All processors I know of issue refunds on all and any customer complaints. I'm pissed too when things like that happen, but they do it for a valid reason.

09-07-2008, 04:44 PM	#16
bbm So Fucking Banned Join Date: Oct 2005 Posts: 3,710	Its great billing, why you complain?

09-07-2008, 07:21 PM	#20
ultimatebbwdotcom Confirmed User Join Date: Mar 2006 Posts: 591	The processor could at least take 48 hours and send the complaint onto the site holder to investigate from their end. And tell the complainent the course of action. Whats so hard about that? __________________ Ultimatebbw.com Dangerouscurvesdesign.com

09-07-2008, 09:10 PM	#21
BV wtf Industry Role: Join Date: Sep 2001 Location: Bikini State, FL USA Posts: 10,914	sometimes my cat gets a turd dangling from his ass from a hair