What would you do if... (hosting) - GoFuckYourself.com

greg80 · 09-22-2009, 03:29 AM

You order a dedicated server a week ago and it's still not ready. Your "account manager" does not reply to your emails, you get ignored on ICQ (yet he was so fast to add me there when I said I will order). Also the person that is setting up your server does not reply to emails.

I mean WTF, what if something goes wrong with the server? Will it be the same?

On the other hand my current dedicated provider was very fast to solve a problem just yesterday (and this was the FIRST problem with them in over 2 years).

I think i'll go ahead and cancel the order.

hjnet · 09-22-2009, 03:34 AM

Did you pay already?

greg80 · 09-22-2009, 03:38 AM

yea, when I ordered

marcjacob · 09-22-2009, 03:38 AM

I'd cancel the order and demand my money back. If I didn't get that, I'd go public and name names. Like you said, if they go down you need to know that they contactable quickly.

Sounds to me like a "I've had your money now fuck off" attitude.

area51 - BANNED FOR LIFE · 09-22-2009, 05:00 AM

What payment method did you use?

jact · 09-22-2009, 05:04 AM

That's grounds for a chargeback if you used credit card. Teach them they can't play dirty pool like that by fucking with their CB ratio.

Yes, I did just say that.

Phoenix · 09-22-2009, 05:05 AM

i would change hosts

no time to fuck around

greg80 · 09-22-2009, 05:06 AM

I don't really care about the money, it's more that I am shocked this could happen and that they don't even get back to me

jact · 09-22-2009, 05:13 AM

Quote:

Originally Posted by greg80

I don't really care about the money, it's more that I am shocked this could happen and that they don't even get back to me

Money is the secondary issue, customer service and the treatment of said customers is the issue. They should be in contact at every step of the way while they get you setup. They should inform you of any delays. They should send you gifts on Facebook apps to make nicey nice. No wait, that last one is what MY host does for me.

baddog · 09-22-2009, 05:15 AM

Is this a special hardware setup? Either way, no reason to be ignored.

docputer · 09-22-2009, 05:18 AM

This is not an acceptable business practice for any host. I would expect with any host that I set up a server with to be running within 24 hours, unless they set a different expectation when I placed the order. Such as if they stated they had a group of servers on order and they were taking pre-orders, or if their sales dept stated that new servers would be online within 72 hours or something.
Cancel your order and go with a real host.
And failing to respond to your inquiries is unforgivable.

greg80 · 09-22-2009, 05:32 AM

Quote:

Originally Posted by docputer

This is not an acceptable business practice for any host. I would expect with any host that I set up a server with to be running within 24 hours, unless they set a different expectation when I placed the order. Such as if they stated they had a group of servers on order and they were taking pre-orders, or if their sales dept stated that new servers would be online within 72 hours or something.
Cancel your order and go with a real host.
And failing to respond to your inquiries is unforgivable.

I agree with this and that's. I am a full time webmaster, I make my living online and I am scared that if my server with them goes down they don't respond. I simply can not afford that.

greg80 · 09-22-2009, 05:58 AM

Quote:

Originally Posted by baddog

Is this a special hardware setup? Either way, no reason to be ignored.

nope, but it was a really great deal, too bad it didn't go through

area51 - BANNED FOR LIFE · 09-22-2009, 06:12 AM

How about you name the company.

Ginn · 09-22-2009, 06:15 AM

You said your current hoster solved all your problems fast. Why do you want to change it for another one?

09-22-2009, 03:29 AM	#1
greg80 Confirmed User Industry Role: Join Date: May 2007 Posts: 1,644	What would you do if... (hosting) You order a dedicated server a week ago and it's still not ready. Your "account manager" does not reply to your emails, you get ignored on ICQ (yet he was so fast to add me there when I said I will order). Also the person that is setting up your server does not reply to emails. I mean WTF, what if something goes wrong with the server? Will it be the same? On the other hand my current dedicated provider was very fast to solve a problem just yesterday (and this was the FIRST problem with them in over 2 years). I think i'll go ahead and cancel the order. __________________ Say no to GoDaddy and high renewal prices! Go with NameSilo - FREE private whois for life, $8.99 regstrations and renewals. Free redirects, emails, great control panel and more! NameSilo rocks!

09-22-2009, 03:38 AM	#3
greg80 Confirmed User Industry Role: Join Date: May 2007 Posts: 1,644	yea, when I ordered __________________ Say no to GoDaddy and high renewal prices! Go with NameSilo - FREE private whois for life, $8.99 regstrations and renewals. Free redirects, emails, great control panel and more! NameSilo rocks!

09-22-2009, 03:38 AM	#4
marcjacob Confirmed User Join Date: Jun 2003 Location: England Posts: 1,063	I'd cancel the order and demand my money back. If I didn't get that, I'd go public and name names. Like you said, if they go down you need to know that they contactable quickly. Sounds to me like a "I've had your money now fuck off" attitude. __________________ Free Site Express GFY Launch Offer Gay Demo Video - Straight Demo Video Icq: 191127710 Email: [email protected]

09-22-2009, 05:04 AM	#6
jact Confirmed User Join Date: Sep 2002 Location: Oakville, Canada Posts: 9,134	That's grounds for a chargeback if you used credit card. Teach them they can't play dirty pool like that by fucking with their CB ratio. Yes, I did just say that. __________________ Free agent

09-22-2009, 05:05 AM	#7
Phoenix BACON BACON BACON Industry Role: Join Date: Nov 2002 Location: Poems everybody, the laddie fancies himself a poet Posts: 35,457	i would change hosts no time to fuck around __________________ Skype Phoenixskype1 Telegram PhoenixBrad https://quantads.io

09-22-2009, 03:34 AM	#2
hjnet Confirmed User Join Date: May 2002 Location: European Union Posts: 3,815	Did you pay already?

09-22-2009, 05:00 AM	#5
area51 - BANNED FOR LIFE So Fucking Banned Join Date: Aug 2009 Posts: 3,164	What payment method did you use?

09-22-2009, 05:06 AM	#8
greg80 Confirmed User Industry Role: Join Date: May 2007 Posts: 1,644	I don't really care about the money, it's more that I am shocked this could happen and that they don't even get back to me __________________ Say no to GoDaddy and high renewal prices! Go with NameSilo - FREE private whois for life, $8.99 regstrations and renewals. Free redirects, emails, great control panel and more! NameSilo rocks!

09-22-2009, 05:15 AM	#10
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,089	Is this a special hardware setup? Either way, no reason to be ignored.

09-22-2009, 05:18 AM	#11
docputer Confirmed User Industry Role: Join Date: Jun 2006 Posts: 1,103	This is not an acceptable business practice for any host. I would expect with any host that I set up a server with to be running within 24 hours, unless they set a different expectation when I placed the order. Such as if they stated they had a group of servers on order and they were taking pre-orders, or if their sales dept stated that new servers would be online within 72 hours or something. Cancel your order and go with a real host. And failing to respond to your inquiries is unforgivable.

09-22-2009, 06:12 AM	#14
area51 - BANNED FOR LIFE So Fucking Banned Join Date: Aug 2009 Posts: 3,164	How about you name the company.

09-22-2009, 06:15 AM	#15
Ginn Confirmed User Join Date: Apr 2009 Posts: 627	You said your current hoster solved all your problems fast. Why do you want to change it for another one? __________________ DIAMONDGAYS.com - fresh twinks and best ratio! Highly recommended!