Any CentOS experts? - GoFuckYourself.com

Korea1818 · 10-04-2011, 11:55 AM

Okay, I have a dedicated server and it is having a huge problem with CCBill.

The jist is, everytime I make a sale, their account is not created and thus CCBill Support has to add them manually each time.

I whitelisted CCBill's IPs and so on but still problems.

Server admin wanted a traceroute from CCBill to see what the problem might be, but CCBill says they can't provide it. Instead, they asked me to check the log files, so I provided them but now the response is:

"Do you know if communication between your server and ours is being manipulated in any way or if the CGI on your server needs to run with special file permissions or ownerships?"

I am not that big of an expert in CentOS so can anyone give me a basic breakdown on how to check this type of thing?

Sly · 10-04-2011, 11:58 AM

Have you tried having your hosting company communicate directly with them? That would probably be the fastest and best way to handle it.

Korea1818 · 10-04-2011, 12:02 PM

Quote:

Originally Posted by Sly

Have you tried having your hosting company communicate directly with them? That would probably be the fastest and best way to handle it.

Unfortunately, my hosting company is trying to upsell some expensive management options so I'm on my own.... It is a dedicated server and I have root access, so if I knew what I was doing....

Sly · 10-04-2011, 12:04 PM

Quote:

Originally Posted by Korea1818

Unfortunately, my hosting company is trying to upsell some expensive management options so I'm on my own.... It is a dedicated server and I have root access, so if I knew what I was doing....

I wouldn't run a pay site without server management. :-)

raymor · 10-04-2011, 01:24 PM

Ccbill sometimes forgets to READ the error messages from their own script. We have a test script we use to diagnose such problems. Email us at [email protected] or call 979-530-1300

By the way you asked for a Centos expert - we've been running Centos severs for fourteen years, through several different names for centos / Red Hat, and wrote small parts of it.

10-04-2011, 11:55 AM	#1
Korea1818 Registered User Industry Role: Join Date: Aug 2011 Posts: 32	Any CentOS experts? Okay, I have a dedicated server and it is having a huge problem with CCBill. The jist is, everytime I make a sale, their account is not created and thus CCBill Support has to add them manually each time. I whitelisted CCBill's IPs and so on but still problems. Server admin wanted a traceroute from CCBill to see what the problem might be, but CCBill says they can't provide it. Instead, they asked me to check the log files, so I provided them but now the response is: "Do you know if communication between your server and ours is being manipulated in any way or if the CGI on your server needs to run with special file permissions or ownerships?" I am not that big of an expert in CentOS so can anyone give me a basic breakdown on how to check this type of thing? Last edited by Korea1818; 10-04-2011 at 11:57 AM..

10-04-2011, 11:58 AM	#2
Sly Let's do some business! Industry Role: Join Date: Sep 2004 Location: Austin, TX Posts: 31,298	Have you tried having your hosting company communicate directly with them? That would probably be the fastest and best way to handle it. __________________ Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available - 1st month free for GFY members - DM for details Wanted: CCBill pay sites for sale

10-04-2011, 01:24 PM	#5
raymor Confirmed User Join Date: Oct 2002 Posts: 3,745	Ccbill sometimes forgets to READ the error messages from their own script. We have a test script we use to diagnose such problems. Email us at [email protected] or call 979-530-1300 By the way you asked for a Centos expert - we've been running Centos severs for fourteen years, through several different names for centos / Red Hat, and wrote small parts of it. __________________ For historical display only. This information is not current: support@bettercgi.com ICQ 7208627 Strongbox - The next generation in site security Throttlebox - The next generation in bandwidth control Clonebox - Backup and disaster recovery on steroids