D Ghost

They aren't brilliant. They talk shit about cloud hosting like AWS (like the article Brad wrote in Xbiz). It's because they are mad that they didn't do that or keep up with it. Sad.

Our newest project is already built and will launch soon from AWS. And the reason it will ultimately cost more is because they don't fuck around. And yes we want to scale. In Brad's article, he says "Small sites" don't need AWS. Yeah ok, who is building a site to NOT scale??

It's not crazy, he's obviously trying to get people to not advance and go with higher-tech players: https://www.xbiz.com/features/275931...-hosting-costs but come on, really your going to talk shit about AWS? Lol. This whole article he wrote is meant to SCARE people and companies from moving to AWS. But if you set it up correctly, which we are because we have a dedicated DevOps team, then you will not be overcharged.

Small sites SHOULD use AWS, it's actually even better, you might pay a tiny bit extra, but so what, then you don't have to migrate entire bare metal server setups. You're in a position to scale.

Actively discouraging people from going with superior technology and actively pushing inferior setups is not responsible and it's dangerous.

Do you know we've had to move/upgrade server setups like FOUR times with them? Yeah, that doesn't happen on a proper cloud setup like AWS offers.

The reason we picked AWS is because they are on the bleeding edge of what you can do basically. Of course, the caveat is you have to set it up right or hire someone who knows, a good DevOps engineer.

MojoHost is behind. Anyone who argues this clearly has no clue wtf they are talking about.

We will soon move everything over to AWS.

D Ghost

Try AWS and you won't be down for even 10 minutes a year. Mojo is old tech.

Kittens

Jesus christ, not only are you incompetent but you come here barking at Mojo for your own mistakes? bahhha.

I wouldn't even reply here or in your ticket, just refund you per my refund policy and thank you for your previous business and let you know we are no longer doing business together.

And before you get uppity, nobody owes you anything. The fact that YOUR team fucked up your own website and expect THEM to fix it is absolutely astounding in 2023.

I've never seen any hosting providers who fix your website mistakes. They provide the servers, what you do with it after that falls on you.

Pro tip: AWS won't fix this shit for you either, so maybe stop thumping your chest about how fucking great of a programmer you are and fix your own fuckups.

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sarettah

https://apnews.com/article/amazon-ou...55683830a409c3

Kittens

Lmfao right, I thought this was hilarious too.

I bet Mojo has better uptime than AWS does.

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Wautier

I'm inclined to agree with D Ghost here in spite of the git push mistake. Mojohost is a managed provider, and as such, it's meant to help resolve issues whether they are mistakes that result from complete and utter incompetence or something that happened because of a library update, or similar.

Key factor here is that you are paying premium prices, and it's clearly not a premium service. But just about everyone from the adult industry knows that, and avoids it for the same reason.

It's good if you have simple requirements and low traffic, but it's absolutely not what you need if you're pushing hundreds of TB's or PB's in bandwidth.

The only thing that will help you there is having your own sysadmin(s), and not the type you get from Freelancer.com, unfortunately.

Wtify

FYI if you want to get really upset I suggest you to get a vps or ded with another hoster here ... their name starts with M but it's not Mojo, obviously.

I got a fully managed solution. Asked what was the full path to the document dir of a given domain and they replied "ask to your script developer, we don't do assistance for 3rd party script". So I kindly explained them that it was a general info about the server. Once again they replied "ask your script developer".

So I got access via ssh and got the full path.

Obviously they will loose my business.

Kittens

I'm sure they'll be fine without your $17/mo.

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redwhiteandblue

Dude, just upload a script with "phpInfo();" in it and it will tell you the path, you don't need to bother tech support with things like that.

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2MuchMark

I absolutely love AWS. When Covid hit I was helping some of my mainstream customer move their on-prem servers to the cloud which I mentioned previously. Some were on Microsoft Azure and some were on AWS, and both were flawless. I like Azure for security, but AWS seems to have more resources. There interfaces are similar too but AWS was easier to use overall.

If you migrate your stuff properly, you shouldn't be down for even a milisecond. Where some people make mistakes here is by not planning properly. Planning properly saves time later.

Managed hosting solutions are ideal for many businesses, but not for all.

When you opt for a managed hosting solution, you often pay a premium for the service, even though it might be used infrequently and isn't dedicated solely to your projects and business. For many small businesses, this arrangement works well.

However, as a business grows, there may come a time when you need a dedicated manager familiar with every aspect of your system. Managed hosting providers typically can't offer this level of personalized service. Therefore, it becomes logical to consider hiring an in-house IT specialist to oversee operations. At this juncture, the value proposition of managed hosting diminishes, and unmanaged cloud-based services like AWS begin to appear more attractive.

Besides the usual money saves such as Pay-as-you-go pricing and no overhead for management services, services like AWS excel at scalability, competition & innovation, and global reach. Need to deploy a server in some country? Need to add redundancy? Click-click-click and done. Love it.

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D Ghost

Demand better from major tech players in this space.

Anyone in here defending MojoHost blindly is clearly okay with mediocrity. 98% of the people defending them do not even currently have a hosting account with them or never have. That's the absurdity. So basically, it's sheep just repeating and bleating what they've herd (pun intended) which is "MojoHost can do no wrong! MojoHost good!"

For the record, I am not saying people at MojoHost are bad. That is not the case. This is not an insult to the character of individuals. this is a critique of business processes. I am simply trying to point out that the way things are being done is not viable unless you support mediocrity. You have to look outside this industry bubble that you are in and see how things are being done in the mainstream.

These are not people you want working with your business. These people are OK with the status quo, they don't like change. They are too lazy to do things better. They are afraid of advancement. Not even innovation. Even just implementing better tools that other people already innovated and created! Oh. but wait. it will take actual WORK, to do that. That means no more resting on your laurels. Sipping cocktails at an industry tradeshow while you espouse the benefits of your outdated platform and infrastructure.

And mediocrity has been a virus in this industry for at least 15 years now.

D Ghost

No, they don't, our site had issues for 4 hours. Look like Amazon fixed these issues in half the time (2 hours) or less.

Literally providing you the hard evidence that some people are choosing to ignore because: "All hail the great mojoHost who can do no wrong."

By the way, this demonstrates you don't understand the difference in technology-wise. MojoHost doesn't want you to pay attention to the fact that at AWS you only pay for what you need. And you can easily scale. You don't have to "move servers' - with MojoHost you will have to physically move servers multiple times like we have which is a huge pain in the ass and creates downtime.

D Ghost

Our site had issues for 4 hours. Look like Amazon fixed these issues in half the time (2 hours) or less.

Literally providing you the hard evidence that some people are choosing to ignore because: "All hail the great mojoHost who can do no wrong."

By the way, this demonstrates you don't understand the difference in technology-wise. MojoHost doesn't want you to pay attention to the fact that at AWS you only pay for what you need. And you can easily scale. You don't have to "move servers' - with MojoHost you will have to physically move servers multiple times like we have which is a huge pain in the ass and creates downtime.

D Ghost

If you're not going to read our responses to it, then just stop participating gin this thread.

Oh would it be that easy for you, you must have a tiny hosting bill of under $4000 a month.

Yeah, that's the deal with MojoHost, they are supposed to have 24/7 support with sysadmins. Again, you clearly have NO CLUE wtf you are talking about so why ar eyou here?

Notice the below with my bullet points and after an investigation fro a 3rd party tech partner of ours that the fault of ALL this started with Mojo's allowance of anyone to free and clear access our videos outside the members area



---

Currently, they have not made it right. They have issued zero apologies. Offers zero monetary credit. And have only pointed fingers at us and the CDN provider. They don't take responsibility for their actions (or inactions).

There is no arguing that not hearing back from a MojoHost support tech for 4 hours, not even an update, when all images website are not loading, is unacceptable. Are you going to argue that that's ok now?


The issues:

1.) MojoHost by default ignored our .htaccess rules on each video and allowed pirates to access our videos through their Highwinds CDN. The pirates were able to download and distribute untraceable videos, that would have been traceable if Mojo had respected the .htaccess we implemented. Also, this was allowed OUTSIDE of the member's area.

(Also, for those who will whine "YOU NEED TO SIGN to get access to the video via CDN!" Well, guess what, MD5 has been crackable by hackers now for a while, since 2005 I think, and this is what MojoHost relies on. So also they are insecure.)

2.) Mojo was instructed to change the secret on the CDN. Their techs don't share notes, so when things were over written by our developer, the Mojo tech who responded to our ticket about the images being down for 4 hours didn't know that a secret was changed. They should have shared logs on each clients account. Then the tech would have immediately realized that the hook tpl needed updated again. Instead they wasted time blaming the CDN provider. This is their mistake.

3.) Regardless of any of the above. Our dev team created a ticket regarding images being inaccessible on our 4 sites. And... 4 hours later we had 0 response or update from Mojo team. This is unacceptable. And this has happened several times over the years where they do t respond for 1-2 hours with ANY UPDATE ON STATUS. This one is the worst because it's never taken 4 hours. Only after I message 3-4 people and created this post on forum did they respond.

Are you going to keep blindly defending them like some other people?

And guess what? Your business better be pretty damn close to perfect as possible if you are involved with infrastructure and operations.

sarettah

You stated:

That is what I was replying to. But nice try at moving those goal posts.


From December 2022:
https://www.networkworld.com/article...nd%20Sp otify.

So, there, now you see that AWS sometimes goes down for over 2 hours too.

My point is every hosting solution has down time at some point so to claim that you won't even be down for 10 minutes a year is at best an exaggeration.

Kittens

Bro would rather write long winded blog posts replies instead of admit he made a mistake and took his own site down.

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D Ghost

You'd rather ignore the facts and defend your host blindly because it's embarrassing for you to admit otherwise. How much is your hosting bill honey?

We did not take our own site down. They did. And then they left it down for 4 hours. And they've done this before where it's taken hours to get things back online. Multiple times. We never came out publicly because we gave them the benefit of the doubt. But now we have had enough.

You happily slurping up Brad's spin (not even a clever spin) on it shows you're not as smart as you think you are. Please comment on things you know about and stop commenting on things you have no clue about.

You don't make yourself look good. I can tell you of at least 4 behind-the-scenes technical experts who agree with me on MojoHost's failings and general position of being outdated. You are not on the right side.

Maybe MojoHost is ok with someone like you who barely has any traffic and a very small hosting bill. But when you get to our scale they clearly can't handle it.

D Ghost

NatalieK

I haven´t found the time line the same, but similar with hostgator...

we set up our blog, had everything sorted & needed to check on the database. so added a ticket and they asked for all the info, name of site, name of owner, name of everything your life contains and when a guy comes and answers your ticket, he asks all those same questions again...

lol, ffs, just put me through to some one next time and ask the appropriate questions once...

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D Ghost

Agreed, pure idiocy.

2MuchMark

It's too bad that this is happening to D Ghost or anyone. This is a good opportunity for all of us to learn from the experience. What kind of backup or distaster recovery plan does your hosting provider offer you? And maybe more importantly, what kind of backup do you have at home?

Personally I have a local backup for all of the stuff on my home devices, but what I should really have is a a second, online backup too. I keep going to do it but somehow never get started.

__________________

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D Ghost

Thanks, Mark, everyone should always review their current tech stack and infrastructure providers in great detail.

A few good questions to start with...
- How has your current host config'd your servers?
- What are their processes when it comes to handling emergencies?
- Response times?
- Is information about client accounts shared between support staff?

Killswitch

hOw mUcH Is yOuR HoStInG BiLl hOnEy?

bahahaha, bro you don't even want to know, considering I run two hosting companies, one is akin to Netlify and another to Vercel/Render/Heroku.

Let's just say I have customers that do more than your monthly bill in usage a week.

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2MuchMark

Come on man, that's not cool. Everyone in this industry occasionally needs tech assistance. We've all faced challenging moments that pushed us to change service providers or payment processors, and I'm certain you've experienced this too. When things go wrong, it's easy to feel isolated and overwhelmed, which can lead to poor choices.

Recently, I've assisted a few people here at no cost, and it's truly not a big deal. Differences in opinions on certain threads or parts of GFY shouldn't prevent us from helping one another out.



PS Your new avatar is hilarious! - good find.

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Killswitch

Normally I'd agree with you, but this guy clearly doesn't know what he's talking about, fucked up and put the blame on Mojo. Anyone who isn't as braindead as this guy is knows he fucked up, but he's doubling down because he's definitely one of those "I pay $20/mo and demand you be at my beck and call at all times or I'm going to leave for someone else!"

Fucking good, if I was Brad I wouldn't have even responded here, I would have just refunded his past 30 day bill and said "Sorry we're not a good fit." and shut his services down.

Just because you pay to use my services doesn't mean you get to berate me and behave that way. Just like you can be fired by your employer you can be fired by a provider of a service. They owe you NOTHING.

"Customer is always right" is how you get Karen's like Dick Farm Dunn here.

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ladida

Lol, reading these questions and "advices" is like reading someone just learning about what shell is and *nix world, but posting them as some secret knowledge of the inner circle noone tells you about.
Bro, what you wrote knows anyone that even knows what ssh is.

Whoever set you up with .htaccess needs to update their tech Get a proper sysadmin to set you up with web serving platform that doesn't rely on .htaccess please.
And then this advice )))))))))))))) Yea, domains propagate in 5 mins. Gl with those advices to your customers, whoever that may be. Half the globe will propagate them in 24hr AT LEAST and you can put that TTL and tie it over your head cause it will be equally useful there as on your domain.

__________________
agentGFY *at* gmail.com

D Ghost

I would like to provide an update on the situation specifically regarding MojoHost...

MojoHost and our team had a great video call and came to an understanding. Brad and James were on and they addressed our concerns appropriately and directly. We commend them for getting on this call and facing the issues head-on.

We also learned of some advanced tech they are working on and I would like to point out that I believe they are one of the few companies evolving and upgrading their tech as fast as possible in the industry.

I do realize I can be very hard on people and companies -- I expect greatness and high performance. I believe MojoHost demonstrated that greatness today by participating in this conference call with our team. Because of the call with MojoHost, I was able to better see things from their point-of-view and they were able to see things from our point-of-view too.

None of this was ever personal. Let's all work together moving forward and do the best that we all can together. Let's share information and learn in a positive way. Not by tearing each other down but with open, honest, and respectful communication.

mainstreammix

Me too and I didn't have any way to save so I had to recode it every time I booted up.

First game I made on my own accord was Russian Roulette.

mainstreammix

You must think he only spends $4000 a month on hosting or something...

Killswitch

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mainstreammix

I'm not going to say you're full of shit but my full of shit meter went off and I have literally never been wrong.

D Ghost

I encourage you to look deeply within yourself and see where the hatred for yourself lies. Maybe try meditating. You can learn a lot about yourself that way.

D Ghost

Don't worry. They have no clue about anything business-related. You can tell by the way they talk. Don't waste your time on them.

Killswitch

Welp you're wrong.

__________________

CaptainHowdy

. . .

Glad you've got your happy ending . . .

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2MuchMark

Normally I would agree with that as I have seen and heard that kind of thing several times. You could be right, or, it could be a goof at Mojo.

Regardless though, it isn't really the point anymore. What we could do is try to help him out by determinng the source of the problem even though he's already moving to AWS. It may not help him or Mojo out but it could be useful to someone else here.

For example, for the longest time I had issues with CORS policies, leaving me and my programmers scratching their heads. The issue in the end was with the hosting provider's configuration of our servers. No one was mad at anyone but it took longer to fix than necessary.

Very true, but that is where expert-level customer service should have kicked-in, but might not have.

Regardless of the problem, a customer is upset. The first thing to do is call him, listen to the issue, reassure him or her that the issue is important, and then work together to solve the issue. When the problem affects business and cashflow, it should be beyond top-priority. The fact that he had to wait 4 hours indicates that customer service system failed him somewhere, so no wonder he's upset.


Well no that's not true. The customer deserves the level of service promised to him in the Terms of Service.


I hear you man.... but there is an opportunity here that is lost when customer service doesn't respond quickly enough. For example, when a customer calls with a complaint, the representative has a chance to not only save the situation, but to also keep the client very happy thereby ensuring that he remains with them for years to come.

It get it - its hard to look at pissed-off customers as anything but a drain, but there's a golden sales opportunity with D Ghost here that was missed.

Cheers.

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2MuchMark

That is good news!! Glad you guys got it worked out.

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plsureking

your first paragraph is about you.

you don't know everything sysadmin. every time there's a server thread you hike up your pants and dig into everybody. we all know more or less the same basic shit, then every tech specializes for their projects.

i only focus on the specs needed for the projects i'm working on. i don't read nerd blogs for fun. maybe you don't have enough work? i haven't had a day off in about 5 years.

regarding TTL - get better nameservers. i've never had a problem moving hundreds of domains in hours. maybe you're on godaddy? i keep all TTL at 60 seconds

ps your email says "agentgfy". if you are the tech in charge of gfy, you should close your account and move off-grid. this shit is horrible tech.

#

ladida

LOLOL. First they are outdated, aws eats them alive. Then you add this tidbit about new tech this killswitch guy summed it up nicely.

Ok Poirot.
I don't really follow antics much, but from what i gathered in this thread, that guy was selling some hosting. Then he writes up that bit like it's some knowledge sharing thing just seals the deal he has no idea and just recently learned about it himself after "years of living in the the dark". That's why it's funny af. It's like walking in on poker table and then whispering to the dude next to you "you know, there's 4 aces in the deck, we see 2 on the table, so 2 are missing" and then a secret "wink" like he shared some inside info to the guy. That's how it comes at
I'm not related to gfy, don't read up too much into random gmail usernames. In any case, your ttl has 0 influence of when things will update, when other nameservers will update etc etc. Think of it this way, that might be more understandable to layman people like yourself.

You walk in a bank, teller asks you "how long can you wait" and you bring up an arbitrary number of time you can wait. Everyone walking in does the same. Does that influence when you will be called by the bank teller? Yea, to an extent where if there's 2 of you, one puts 10 mins, other 1 hr, you'll be called sooner. But that can be 10 mins, 20, 40, 1h, 3hr, or whenever the bank decides. If there's 10 of you with 10mins, it's going to decide by their own rules. For example, the guy that they know and does business 10 times more then you do will be called before you. And so on and so forth. So, while ttl does somewhat relate to the propagation, in reality, it's decided by 100 other different factors taht you have no control of, and all of those totally ignore your little paper where you wrote how long can you wait.

__________________
agentGFY *at* gmail.com

plsureking

so eh, that's not what TTL is for and usage is pretty strict in any country where i would want to do business.

this video might get a little technical, but TTL does have global rules. most ISPs do follow the requested TTL and its also in the RFC. maybe not in China lol.





the question is what were you doing or building that convinced you TTL have no value?

#

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#

AdultB2B

Is this the same guy trashing Mojohost on XBIZ.net?

What do you expect to get out of this if I may ask?

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ladida

Yea, sure, on paper

You also believe politicians work for our benefit and society to be better
Cause ,i have this little bridge, not expensive...
ahaha, just watched this video. If this is "getting technical", i'm now scared for your customers

Roughly googling, this might bring you up to speed about where you might run into issues
https://serverfault.com/questions/10...-ns-record-ttl
https://www.catchpoint.com/blog/dns-record-ttl
And there's SO MUCH MORE going on when you include dns cache, various congestions at resolvers themselves, timeouts etc etc.

So yea, write your little paper with ttl

__________________
agentGFY *at* gmail.com

Wautier

He's changed his tune quite a bit, lol...

I genuinely doubt that any company that sets you up with an Apache server, and force you to use .htaccess in 2023 shouldn't be called innovative and exciting, but hey... your monies.

12clicks

If I was Brad, I’d give you two days to move your shit

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12clicks

You’re a scumbag who made this personal by bringing it to the boards. An adult would have gone about it off the boards.

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plsureking

..and i doubt you have any

#

D Ghost

I disagree. Microsoft and Apple, for example, get tons of criticism online for vulnerabilities, bugs, and other shit every single day. They get called out, then they deal with it however they need to. Like a business should. They don't get mad that someone criticized them. They WANT to be criticized. Do you think you will have an internet business and not receive public criticism?

It's NOT personal. Calling it personal is a lazy and convenient red-herring way to avoid the issues. It's called facts and business.

It's not so easy to just fire a client when they pay for at least a few of your people. It also would backfire greatly if the entire industry learned that a host simply decided to shut-off a client's hosting. Not a good look, guaranteed. SO you've demonstrated why you are not in charge there and wouldn't last very long in the business world.

So we think Brad did the right thing and we commend him for it.

Colmike9

No one likes you now, tho..

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Killswitch

Weird hill to die on.

__________________

D Ghost

Disagree. I've had tons of support on these threads and even more behind-the-scenes over Skype and in private messages. Many from large companies you know. And if I named them, you would be shocked.

I prefer to be disliked by some because I speak the truth than liked by all because I hide.

But keep pretending you both know everything! Great hill to live on. A hill of willful ignorance.


Also, this is an old news thread now, come on over to my new thread and throw your hat in the ring: https://gfy.com/fucking-around-and-b...os-upload.html