Rackshack ripped me off- YOU are next - Page 2 - GoFuckYourself.com

JFPdude · 07-11-2002, 01:54 PM

ok my

Selling web hosting is one the the things I do. So I am going to try and help some things out here.

1. If the hard drive was bad RackShack should have fixed this. If it was a recurring problem they should have taken care of the customer .... Period ....

Choker is pretty knowledgeable on these things so if he says the hard drive was bad I am going to take choker at his word and agree they should have fixed it.

Now the whole debate on whether rackshack sucks or not.

Ok my boss is probably going to fire me for this but who cares I have always built my reputation on being truthful. Anybody that has bought stuff or sold stuff through me knows this.

Rackshack is a good host if you know how to admin your own stuff .... fully. If you don't know how to admin your own servers and your hosting with RackShack your getting what your paying for. RackShack is cheap because they don't provide full time fast techs to cater to everybody's every whim.

I hear people crying all the time about the price of bandwidth. These prices have a lot to do with the services the host is willing to provide. The cost of tech support is relative to the bandwidth and server prices.

Example : setup costs for servers. Rackshack gives out $1 dollar setup deals .... great ... heh ... but do you know what your getting ? Your getting a quick copy from a cd or another drive. This means the software needs upgrading at least. It also means your server is wide open to attacks.

Most hosts charge a setup fee some don't. The ones that don't and have low bandwidth prices you can be sure they won't and don't cater to every whim you have so if you go with these low priced hosts you better be able to do your server work and web page building without help.

Some hosts charge no setup fee but over a dollar a gig or set monthly minimum fee's. These are the hosts that will ususally hold your hand and help you when things go wrong.

In short the fee's you pay your host should depend on your level of knowledge. If you have no knowledge of server admin and are trying to go with a cheap host your killing your business from the git go.

OK let the attacks on me begin. I'm sure there will be people that think I'm lying or just sticking up for high prices. But think about it logically.

Choker · 07-11-2002, 02:08 PM

OMG< Look guys, this is what happened.

1. I paid for a server.
2. It never worked.
3. Rackshack admitted in their own response to a trouble ticket that the hard drive was bad.
4. After a week, they still had not bothered to replace the hard drive.
5. I want my money back.

So how many weeks am I supposed to wait for them to fix this server??
I was sold a defective product. Rack shack knew it was defective, yet REFUSED to fix it, and still expected me to pay for it.

Bottomline is that I NEVER got what I paid for, PERIOD. That is FUCKING FRAUD. No matter what their policies about refunds are, this is FRAUD. Pure and simple.

gofuckyourself · 07-11-2002, 02:42 PM

Quote:

Originally posted by Choker
OMG< Look guys, this is what happened.

1. I paid for a server.
2. It never worked.
3. Rackshack admitted in their own response to a trouble ticket that the hard drive was bad.
4. After a week, they still had not bothered to replace the hard drive.
5. I want my money back.

So how many weeks am I supposed to wait for them to fix this server??
I was sold a defective product. Rack shack knew it was defective, yet REFUSED to fix it, and still expected me to pay for it.

Bottomline is that I NEVER got what I paid for, PERIOD. That is FUCKING FRAUD. No matter what their policies about refunds are, this is FRAUD. Pure and simple.

I agree with Choke completely, that some of these guys are just not hearing it. They should be responsibile in especially your case to do something. This is the kind of service I have always received from them. I am very knowledgable about running servers, I have run many, but when you have equipment like hard drives that are corrupt or have physical problems there is not much you can do unless they replace it, which they are not doing for everyone. It is just not right

gofuckyourself · 07-11-2002, 02:45 PM

I am not sure if anybody else has noticed, but I have only seen one person defend Rackshack and that would be Mikeee. Kind of interesting how many people Rackshack has screwed.

mike503 · 07-11-2002, 02:53 PM

Quote:

Originally posted by gofuckyourself
I am not sure if anybody else has noticed, but I have only seen one person defend Rackshack and that would be Mikeee. Kind of interesting how many people Rackshack has screwed.

are you blind? i gave them a positive word. so did someone else. and i saw two other posts saying "if you know how to admin your own stuff, they're great"

there's as many people on this board that like them as there are that don't. rackshack doesn't "screw" people, people have bad experiences with their service. that happens with service-based companies. there's people here who have complained about cologroup, likewhoa, and every other host no matter how big or small or good or bad. shit happens.

as far as the busted hard drive not working for a week.. they didn't "never deliver" the product you ordered, you just haven't been able to USE a usable product for some time. you still have a server with them, working or not. there's a server reserved in your name which means you have an active product with them; go one step further and their agreement states that they're not responsible for these kinds of issues.

between those two, i may not be a lawyer, but i'd say you have nothing to bitch to any organizations about. you have to resolve it with them. tell them you want a completely brand new server and they can deal with the broken shit on their own.

but hey, what do i know.

Daniel · 07-11-2002, 03:21 PM

My 2 cents on RackShack

My rackshack server just did 23k hits this hour, and it's still fast as hell... So Yes, Choker got Fucked.... That Sucks
but if you know how to work and configure your own server, and throw that damn Ensim out the window... RackShack kicks some Ass.....

Personaly I love Rack Shack...

But i will be honest, my Paysites, are hosted on Mach10hosting
Why, if something bad happens i call them at 3 am, and it gets fiixed...ASAP But then i pay more for my Paysite hosting that i do for my rackshack hosting.

so in the end you get what you pay for

Wilbo · 07-11-2002, 03:40 PM

Sorry to see you have problems with Rachshack Choker. I have had a server with them for a few weeks now and I am happy as hell with them.( Of course my server worked perfectly from day one). I like to admin my own server and all I need anyone to do is add my domains to their nameserver, my last host couldn't even do that. Rackshack has a web based system for adding your domains to their nameservers so I'm a happy camper. I think my next server with them is gonna be a nameserver so I don't have to depend on anybody.

Choker · 07-11-2002, 05:33 PM

OM FUCKING GOD, some of you guys just don't freaking get it. IT DOES NOT MATTER WHAT THEIR DAMN AGREEMENT SAYS.

If you sell a product to someone that is defective and does not work, and REFUSE to refund the money for that product, then you have just committed FRAUD. A federal offense. This server never worked.

If I bought a radio from a store, only to find that it did not work, and the store refused to refund my money, then that store told me no refunds, then they just defrauded me as they misrepresented their product. Would it be ok if Walmart sold TV's without picture tubes in them?? Think that might be illegal??? Of course it is. This is the SAME thing. They rented me a server that did not work, and refused to refund my money. They were given 7 days to fix it, yet they refused. If your cable company charged you for a month of cable tv, yet you never had the service, don't you think they are breaking the law by charging you for a service you never recieved??????? Do you really think Rack shacks contract will stand up to consumer protection laws?? Just because others have let Rack Shack fuck them, does not mean I will. Fuck that shit.

mike503 · 07-11-2002, 07:12 PM

Quote:

Originally posted by Choker
OM FUCKING GOD, some of you guys just don't freaking get it. IT DOES NOT MATTER WHAT THEIR DAMN AGREEMENT SAYS.

If you sell a product to someone that is defective and does not work, and REFUSE to refund the money for that product, then you have just committed FRAUD. A federal offense. This server never worked.

If I bought a radio from a store, only to find that it did not work, and the store refused to refund my money, then that store told me no refunds, then they just defrauded me as they misrepresented their product. Would it be ok if Walmart sold TV's without picture tubes in them?? Think that might be illegal??? Of course it is. This is the SAME thing. They rented me a server that did not work, and refused to refund my money. They were given 7 days to fix it, yet they refused. If your cable company charged you for a month of cable tv, yet you never had the service, don't you think they are breaking the law by charging you for a service you never recieved??????? Do you really think Rack shacks contract will stand up to consumer protection laws?? Just because others have let Rack Shack fuck them, does not mean I will. Fuck that shit.

their "product" is a service, not a server. you're leasing a server from them more or less, they cover costs for all repairs, upgrades, etc. technically you're still subscribing to the service, even if your machine is down.

their service cost is a reservation for one of their machines + depreciation costs + administrative overhead + support overhead. to them, you're still using all of these, since they still have a box sitting in their datacenter with your name on it.

the HD's busted, yeah that sucks, they might be having issues finding a replacement and/or clean out of replacement servers to swap it out with. who knows.

i know someone off irc who i've known for years who is quite technically proficient and he recently got hired there (coincidence) so he will be stepping in i'm sure (along with me constantly bugging him to make things better) and help straighten kinks like this out.

when you say "refused" to give you a refund, remember, you "agreed" to the terms when you signed up.

and did they "refuse" to replace your HD, or have they just been lazy?

Pipecrew · 07-11-2002, 07:20 PM

Quote:

Originally posted by mike503

their "product" is a service, not a server. you're leasing a server from them more or less, they cover costs for all repairs, upgrades, etc. technically you're still subscribing to the service, even if your machine is down.

their service cost is a reservation for one of their machines + depreciation costs + administrative overhead + support overhead. to them, you're still using all of these, since they still have a box sitting in their datacenter with your name on it.

the HD's busted, yeah that sucks, they might be having issues finding a replacement and/or clean out of replacement servers to swap it out with. who knows.

i know someone off irc who i've known for years who is quite technically proficient and he recently got hired there (coincidence) so he will be stepping in i'm sure (along with me constantly bugging him to make things better) and help straighten kinks like this out.

when you say "refused" to give you a refund, remember, you "agreed" to the terms when you signed up.

and did they "refuse" to replace your HD, or have they just been lazy?

exactly! you wil have to excuse choker, he didnt go to school

gofuckyourself · 07-11-2002, 07:49 PM

Quote:

Originally posted by Pipecrew

exactly! you wil have to excuse choker, he didnt go to school

First don't bash anyone's education, as that is not the issue here. Second a few of you do not understand what Choker is saying. Rackshack has breached their own contract when they never gave the product he initially ordered. It was a defective product simple as that. If they do not get on it and replace it then they should issue a refund, as that is just good business practice. No contract will stand up in court if a company never gives the product they ordered, no matter what that contract says. Many parts of contracts are illegal to begin with. If any of you have been educated and taken human resource management classes like I have you would know all the crazy stuff out there that people and companies do that is illegal. Many contracts simply will not stand up in a court of a law. Anyway if Rackshack wants to stop bad words flying around, they need to start acting like a professional company, and for you losers defending Rackshack, are you that fucking ignorant? If you ordered a product and never received it, you would be the same way too, dont deny it.

gofuckyourself · 07-11-2002, 08:00 PM

Quote:

Originally posted by mike503

their "product" is a service, not a server. you're leasing a server from them more or less, they cover costs for all repairs, upgrades, etc. technically you're still subscribing to the service, even if your machine is down.

WRONG. When you order a server with them they charge you tax each month no matter where you are located. I could be located in Siberia, and they would still charge that sales tax. If it was simply a service they would not charge you a sales tax. I actually discussed this with them because I was wondering why they are taxing me. They said because you are leasing physical equipment in that state at their physical location. So it is more than a service, it is a server he ordered.

Pipecrew · 07-11-2002, 08:01 PM

Quote:

Originally posted by gofuckyourself

WRONG. When you order a server with them they charge you tax each month no matter where you are located. I could be located in Siberia, and they would still charge that sales tax. If it was simply a service they would not charge you a sales tax. I actually discussed this with them because I was wondering why they are taxing me. They said because you are leasing physical equipment in that state at their physical location. So it is more than a service, it is a server he ordered.

dude, go outside and take a walk or something, you got alot of built up anger, I hope you dont take it out on your wife or kids

gofuckyourself · 07-11-2002, 08:06 PM

Quote:

Originally posted by Pipecrew

dude, go outside and take a walk or something, you got alot of built up anger, I hope you dont take it out on your wife or kids

Ha ha anger? I am just speaking the truth my friend.

HQ · 07-11-2002, 08:12 PM

Quote:

Originally posted by mike503

as far as the busted hard drive not working for a week.. they didn't "never deliver" the product you ordered, you just haven't been able to USE a usable product for some time. you still have a server with them, working or not. there's a server reserved in your name which means you have an active product with them; go one step further and their agreement states that they're not responsible for these kinds of issues.

read that again. sorry, but that just sounds ridiculous!

it's true that people will always have bad experiences, but companies should support those people a little better than how choker was treated.

HQ · 07-11-2002, 08:16 PM

gofuckyourself is right. the server is the product, along with the service. otherwise they could service a piece of shit for you and give you no refund because all you are paying for is the service.

...and it sounds like a piece of shit is exactly what choker got too.

HQ · 07-11-2002, 08:20 PM

Quote:

Originally posted by mike503
and did they "refuse" to replace your HD, or have they just been lazy?

picking on mike here... but how long do you have to wait before lazy turns into 'refuse'? if it comes down to these type of arguments in an industry that demands 99.99% uptime, then you need a new host. my host has been up 100.000% for over a year and it kicks ass.

Ted · 07-11-2002, 08:31 PM

try posting at http://www.webhostingtalk.com/

headsurfer actually reads and responds to posts there

post the thread here when he replies

Mikeee · 07-11-2002, 08:52 PM

I dont know. I agree with JFPdude on this one. But just like anything else I hear... there is allways TWO sides of the story. I am not saying choker is a liar, I am just saying that maybe he was a bit too upset, and there was a miscommunication somewhere. I just can't see RackShack saying you have a bad drive, and litteraly not do ANYTHING about it.

If that's the case by all means... you have every right to be pissed and let the world know what you went through.

I recommend RackShack 100% to anyone who can admin a server.

edmo · 07-11-2002, 09:47 PM

If you paid for something a week ago and it's still not working I recommend that you: Escalate, escalate, escalate.

If the folks working at the first level can't help you, stop talking to them. Talk to their managers. If the managers can't get it resolved within 24 hours or so escalate to directors/vp's. Call as often as possible to checkup on them.

If they don't respond quickly enough, contact you're credit card company, put a hold on the charge, find a new host, get on with life.

Script Dude · 07-12-2002, 01:05 AM

I had a bad experience with Rack Shack with one of my clients.

brand new server kept hanging and crashing.

At first they tried to blame me for "doing something" to the server. That didn't fly at all. I DO know what I am doing and know a hardware problem when I see it. (This really pissed me off, too. I was probably already getting paid to work on computers on the day his crack whore mother's condom broke, resulting in that sorry ass support fuck.)

After "its your fault" didn't work, they tried "we tested the machine and there's nothing wrong with it" for a while. All they did was keep rebooting and closing tickets.

It took about 6 weeks of elapsed time, two weeks of down time, over a dozen phone calls, and a ton of emails (including their head surfer) to get them to admit there was a hardware problem.

by that time, my client had already put all his stuff on a different host. We had such a large number of trouble tickets documented in their system that he had no problem getting all his money refunded. He now calls them "Crack Shack"

Think about it. You are getting what you pay for.

Your success with RS is not just a matter of being able to admin your own server. It is also a matter of being lucky enough never to have a hardware failure when you are relying on the cheapest components that $99 a month can buy.

Every wonder how many of these deals they sell?

http://www.ensim.com/news/releases/pr022602.html

Talks about RS selling 1000 dedicated servers in 60 days.

gofuckyourself · 07-12-2002, 01:58 AM

Quote:

Originally posted by Script Dude
I had a bad experience with Rack Shack with one of my clients.

brand new server kept hanging and crashing.

At first they tried to blame me for "doing something" to the server. That didn't fly at all. I DO know what I am doing and know a hardware problem when I see it. (This really pissed me off, too. I was probably already getting paid to work on computers on the day his crack whore mother's condom broke, resulting in that sorry ass support fuck.)

After "its your fault" didn't work, they tried "we tested the machine and there's nothing wrong with it" for a while. All they did was keep rebooting and closing tickets.

It took about 6 weeks of elapsed time, two weeks of down time, over a dozen phone calls, and a ton of emails (including their head surfer) to get them to admit there was a hardware problem.

by that time, my client had already put all his stuff on a different host. We had such a large number of trouble tickets documented in their system that he had no problem getting all his money refunded. He now calls them "Crack Shack"

Think about it. You are getting what you pay for.

Your success with RS is not just a matter of being able to admin your own server. It is also a matter of being lucky enough never to have a hardware failure when you are relying on the cheapest components that $99 a month can buy.

Every wonder how many of these deals they sell?

http://www.ensim.com/news/releases/pr022602.html

Talks about RS selling 1000 dedicated servers in 60 days.

I couldn't have said it better myself

Thats exactly what Choker is going thru now, and what I have gone thru in the past with a client of mine with Rackshack(or Crack Shack, i kinda like that better).

kmanrox · 07-12-2002, 02:03 AM

all i have to say in my rare form is

failover service

2 isps, 2 backbones, manabed DNS, third party....

mirror servers

you are golden

any questions?

ServerGenius · 07-12-2002, 02:34 AM

Quote:

Originally posted by Script Dude
I had a bad experience with Rack Shack with one of my clients.

brand new server kept hanging and crashing.

At first they tried to blame me for "doing something" to the server. That didn't fly at all. I DO know what I am doing and know a hardware problem when I see it. (This really pissed me off, too. I was probably already getting paid to work on computers on the day his crack whore mother's condom broke, resulting in that sorry ass support fuck.)

After "its your fault" didn't work, they tried "we tested the machine and there's nothing wrong with it" for a while. All they did was keep rebooting and closing tickets.

It took about 6 weeks of elapsed time, two weeks of down time, over a dozen phone calls, and a ton of emails (including their head surfer) to get them to admit there was a hardware problem.

by that time, my client had already put all his stuff on a different host. We had such a large number of trouble tickets documented in their system that he had no problem getting all his money refunded. He now calls them "Crack Shack"

Think about it. You are getting what you pay for.

Your success with RS is not just a matter of being able to admin your own server. It is also a matter of being lucky enough never to have a hardware failure when you are relying on the cheapest components that $99 a month can buy.

Every wonder how many of these deals they sell?

http://www.ensim.com/news/releases/pr022602.html

Talks about RS selling 1000 dedicated servers in 60 days.

If you really knew what you were doing you could address the
real problem to the techs. And exactly pinpoint to what was the
problem. Every OS reports any kind of hardware failure and or
at least in bizar cases weird errors show up which can lead you
to the problem.

Concerning Chokers case:
Chargeback the money dude....it's totally irrelevant what's the
problem...hardware or service.....you have paid upfront for
something you never received.....you didn't pay for a non working
machine so the argument that you did receive but it's just not
working is bullshit......

You have paid for a working service.....not for anything less.
You have given them the opportunity to correct the mistake
they didn't......don't waste more time....chargeback!

DynaMite

chodadog · 07-12-2002, 05:01 AM

My experiences with rackshack have been good. The only problem i had was a DNS issue which was 'cause the guy that admins the server i use fucked with something

3 Months so far, without downtime (Except for the DNS issue obviously). Not too friggin' bad if you ask me.

AdultWire · 07-12-2002, 02:39 PM

HOLY SHIT. Rackshack just decided to unplug my server out of the blue today. No explaination given, and I had to have an "online chat" with the president to get it plugged back in!

To add insult to injury, after months of downtime and problems, Mario, the customer service manager, is telling me that he's never heard of another single case of bad RAM in a server.

He's also telling me it will take until TUESDAY for him to confirm with the tech division that what they wrote in their ticket (that they had installed bad ram in the server) is true.

How crooked are these guys? All I know is that I'm charging back every penny I can still get if I'm not satisfied with the resolution on tuesday.

Script Dude · 07-12-2002, 03:20 PM

Quote:

Originally posted by DynaSpain

If you really knew what you were doing you could address the
real problem to the techs.

I think you miss my point. My point was that their techs were completely uninterested in having any sort of discussion like that. Each one (I talked to several) used a variety of evasive techniques and outright lies to avoid being the person caught with the responsibility of fixing the real problem.

This is really a case of Res Ipsa Loquitur. If I call a host and tell them my server is crashing and they think I did something to cause the crashes, they still have a responsibility to help fix the problem. It is not up to the customer to prove that they did not fuck up their server before receiving tech support, especially when all signs point to hardware failure rather than software issues.

DunaSpain, as you told choker, my client paid for a machine that didn't work. How many times do we have to hear "you caused the problem, there is no problem, or we'll look in to that" before we give up and demand a refund or charge back?

mike503 · 07-12-2002, 03:40 PM

i love how quick people yell "crooked"

ServerGenius · 07-12-2002, 04:00 PM

Quote:

Originally posted by Script Dude

I think you miss my point. My point was that their techs were completely uninterested in having any sort of discussion like that. Each one (I talked to several) used a variety of evasive techniques and outright lies to avoid being the person caught with the responsibility of fixing the real problem.

This is really a case of Res Ipsa Loquitur. If I call a host and tell them my server is crashing and they think I did something to cause the crashes, they still have a responsibility to help fix the problem. It is not up to the customer to prove that they did not fuck up their server before receiving tech support, especially when all signs point to hardware failure rather than software issues.

DunaSpain, as you told choker, my client paid for a machine that didn't work. How many times do we have to hear "you caused the problem, there is no problem, or we'll look in to that" before we give up and demand a refund or charge back?

hehehe I knew you would bite.....I was playing with you

I know....nowadays people start "ISP's" without knowing anything
about it.....happens all the time.....no offense meant....I was just
kidding with you

DynaMite

ServerGenius · 07-12-2002, 04:08 PM

Quote:

Originally posted by mike503
i love how quick people yell "crooked"

I'm still puzzled why people take so much shit from companies
on the internet.....nowhere gets so much fucked around as on
the net. Go to a store buy some stuff and when it's not tiptop
you go back..... Online that doesn't seem to work....it's just
unbelievable any idiot can start a business selling total bullshit
and get away with it....

DynaMite

Script Dude · 07-12-2002, 04:41 PM

Quote:

Originally posted by DynaSpain
hehehe I knew you would bite.....I was playing with you

Got me. hook line & sinker.

I'm just grateful for another excuse to say bad things about crack shack.

Here is an E-mail my client sent me at the time:

Quote:

Top 10 Reasons for Leaving Rackshack

[cue drum roll]

10. Their web based monitoring tools do not work.
9. Closed Trouble Tickets
8. Ass poor support
7. They report our usage to be 20GB for last month, we couldn't have possibly pushed more than 1GB aggregate.
6. Our original install was done poorly, and incorrectly.
5. The server crashes constantly WITHOUT ANY LOAD on it!!!
4. The hardware issue we reported twice since the 11th still HASN'T BEEN FIXED!!!
3. We've been with them for over a month now, and still don't have a working server!!!
2. The poor judgment and manners of the tech who handled the 3/11/02 ticket. (Didn't even bother to contact us to inquire about it.)

And our number one reason for leaving Rackshack...

1. ASS!!!!

Ass Tech Support, Ass Service, Ass Satisfaction

Okay, so... not as good as Dave, but feh... Anyway, this is the list of issues. I've sent many other E-mail regarding these topics which are much more in-depth, on all of these issues. Please feel free to pull from any and all of them in building our case for a refund.

Juge · 07-14-2002, 10:53 AM

Quote:

Originally posted by Mikeee
That's a crock of shit.

No, it's not a crock of shit. It's what I heard.

Fugly · 07-21-2002, 05:18 PM

---Begin shameless plug for our host---
Datahosters.net kicks ass. We've been there for months and have never had a problem. Our site has never been faster.
---End shameless plug for our host---

foe · 07-21-2002, 05:28 PM

Quote:

Originally posted by Choker
OMG< Look guys, this is what happened.

1. I paid for a server.
2. It never worked.
3. Rackshack admitted in their own response to a trouble ticket that the hard drive was bad.
4. After a week, they still had not bothered to replace the hard drive.
5. I want my money back.

So how many weeks am I supposed to wait for them to fix this server??
I was sold a defective product. Rack shack knew it was defective, yet REFUSED to fix it, and still expected me to pay for it.

Bottomline is that I NEVER got what I paid for, PERIOD. That is FUCKING FRAUD. No matter what their policies about refunds are, this is FRAUD. Pure and simple.

just do a chargeback

foe · 07-21-2002, 05:33 PM

Quote:

Originally posted by Pipecrew

dude, go outside and take a walk or something, you got alot of built up anger, I hope you dont take it out on your wife or kids

He is speaking the truth though

hahmike · 07-21-2002, 05:37 PM

i'm not going to be the next person ripped off by rackshack.

because i'm not stupid enough to sign up there.

Jon2 · 07-22-2002, 02:51 PM

I don't understand what happened with chokers problem with his hd but no offense but you should have done something...In the world today if one person doesn't tell you what you want to hear you go on to the next person...Don't waste your time...Hell go right to the CEO...His email address is on your original email you got..His actual direct email =)

Now these complaints about peoples servers just going down...Everyone knows Rackshack's default installs of linux sucks...You gotta redo alot of the shit to get it running smooth but you have admin experience should it really be a problem?

Anyways...About hardware problems...I have 6 servers with RS and they run smooth as hell...Had a hardware problem the other day...Ram was bad...So when they were investigating it...It crashed on them...So they replaced my entire server moved the hd to the new one and boom problem fixed...

Don't let people push you around...Keep going up...Or pay out of the ass for hosting =)

Jon

mike503 · 07-22-2002, 06:56 PM

Quote:

Originally posted by DynaSpain

I'm still puzzled why people take so much shit from companies
on the internet.....nowhere gets so much fucked around as on
the net. Go to a store buy some stuff and when it's not tiptop
you go back..... Online that doesn't seem to work....it's just
unbelievable any idiot can start a business selling total bullshit
and get away with it....

DynaMite

yeah but you people make it sound like rackshack's only mission is to fuck people. they're going to have 10,000 servers there soon, and they've placed the single largest orders in history with cobalt raqs back when they used them.

everyone who says the service is "total bullshit" is either paranoid or not used to running a hosting company. more small dollar clients = a lot more people with varying levels of technical ability to support, always messing up their own servers, and since they're low-ball accounts, the support overhead cannot be top quality (since the servers and bandwidth are being sold so cheap as well.) you've just received a bad experience.

RS has dealt with all the issues i've presented them. sure, some resolutions have been bumpy to get to, but you don't hear me crying. i'm paying low dollar for the service so i'm expecting to get some dipshit technicians once in a while. that's why i do it myself, and i have no problems (unless it's external to my server.)

i used to host with a local provider that decided their 24-hour "we'll get you access to the building within 1-hour" SLA was no longer valid without letting anyone know, so i had to wait an extra week to drive 20 miles away to pick up the server i owned. that, and their managerish woman told me to "not fucking call her again" when i called to try to schedule some time. oh, and when i reported them to the BBB the company didn't even respond.

there's a lot worse shit out there than RS. the more clients a company has, the odds are better that more of them will have a bad experience, especially if the products are so cheap to begin with.

if people want to complain about how RS is fucking them, then get some balls and pay for more expensive hosting and stop being a whiny bitch. if you're going to pay for cheap shit than expect cheap results in return.

assneck · 07-29-2002, 01:46 PM

hey guys, i went down to texas and got a pic of rackshack's facility...

assneck

gofuckyourself · 07-29-2002, 01:51 PM

Quote:

Originally posted by assneck
hey guys, i went down to texas and got a pic of rackshack's facility...

assneck

Ha ha, everything makes sense now

gothweb · 07-29-2002, 01:59 PM

Quote:

Originally posted by Fletch XXX
West Coast Beyotch!

\X/

Yeh. Volkswagon Represent.

\X/

hyper · 08-04-2002, 02:35 PM

Quote:

Originally posted by assneck
hey guys, i went down to texas and got a pic of rackshack's facility...

assneck

bumpin for shoplifter coz he wants to move in the trailer

Theo · 08-04-2002, 02:50 PM

pure evil hyper!

Bobo · 08-04-2002, 02:55 PM

That's prime real estate.

07-11-2002, 01:54 PM	#51
JFPdude Confirmed User Join Date: Jan 2002 Location: Mountains of Western North Carolina. Posts: 4,027	ok my Selling web hosting is one the the things I do. So I am going to try and help some things out here. 1. If the hard drive was bad RackShack should have fixed this. If it was a recurring problem they should have taken care of the customer .... Period .... Choker is pretty knowledgeable on these things so if he says the hard drive was bad I am going to take choker at his word and agree they should have fixed it. Now the whole debate on whether rackshack sucks or not. Ok my boss is probably going to fire me for this but who cares I have always built my reputation on being truthful. Anybody that has bought stuff or sold stuff through me knows this. Rackshack is a good host if you know how to admin your own stuff .... fully. If you don't know how to admin your own servers and your hosting with RackShack your getting what your paying for. RackShack is cheap because they don't provide full time fast techs to cater to everybody's every whim. I hear people crying all the time about the price of bandwidth. These prices have a lot to do with the services the host is willing to provide. The cost of tech support is relative to the bandwidth and server prices. Example : setup costs for servers. Rackshack gives out $1 dollar setup deals .... great ... heh ... but do you know what your getting ? Your getting a quick copy from a cd or another drive. This means the software needs upgrading at least. It also means your server is wide open to attacks. Most hosts charge a setup fee some don't. The ones that don't and have low bandwidth prices you can be sure they won't and don't cater to every whim you have so if you go with these low priced hosts you better be able to do your server work and web page building without help. Some hosts charge no setup fee but over a dollar a gig or set monthly minimum fee's. These are the hosts that will ususally hold your hand and help you when things go wrong. In short the fee's you pay your host should depend on your level of knowledge. If you have no knowledge of server admin and are trying to go with a cheap host your killing your business from the git go. OK let the attacks on me begin. I'm sure there will be people that think I'm lying or just sticking up for high prices. But think about it logically. Last edited by JFPdude; 07-11-2002 at 01:56 PM..

07-11-2002, 02:08 PM	#52
Choker Confirmed User Industry Role: Join Date: Apr 2001 Location: Orlando Posts: 9,024	OMG< Look guys, this is what happened. 1. I paid for a server. 2. It never worked. 3. Rackshack admitted in their own response to a trouble ticket that the hard drive was bad. 4. After a week, they still had not bothered to replace the hard drive. 5. I want my money back. So how many weeks am I supposed to wait for them to fix this server?? I was sold a defective product. Rack shack knew it was defective, yet REFUSED to fix it, and still expected me to pay for it. Bottomline is that I NEVER got what I paid for, PERIOD. That is FUCKING FRAUD. No matter what their policies about refunds are, this is FRAUD. Pure and simple. __________________ ICQ me lets make a deal 116894466 Need dating, cam, or tube traffic? I got it.http://http://www.chokertraffic.com The Original http://www.chokertraffic.com/ Premium country pop-unders from $1.50 per k. I challenge you to compare this traffic to any other brokers. http://www.chokertraffic.com/public/tabs.php?t=o

07-11-2002, 03:40 PM	#57
Wilbo Confirmed User Join Date: Mar 2001 Location: Baltimore Posts: 2,082	Sorry to see you have problems with Rachshack Choker. I have had a server with them for a few weeks now and I am happy as hell with them.( Of course my server worked perfectly from day one). I like to admin my own server and all I need anyone to do is add my domains to their nameserver, my last host couldn't even do that. Rackshack has a web based system for adding your domains to their nameservers so I'm a happy camper. I think my next server with them is gonna be a nameserver so I don't have to depend on anybody. Last edited by Wilbo; 07-11-2002 at 03:41 PM..

07-11-2002, 05:33 PM	#58
Choker Confirmed User Industry Role: Join Date: Apr 2001 Location: Orlando Posts: 9,024	OM FUCKING GOD, some of you guys just don't freaking get it. IT DOES NOT MATTER WHAT THEIR DAMN AGREEMENT SAYS. If you sell a product to someone that is defective and does not work, and REFUSE to refund the money for that product, then you have just committed FRAUD. A federal offense. This server never worked. If I bought a radio from a store, only to find that it did not work, and the store refused to refund my money, then that store told me no refunds, then they just defrauded me as they misrepresented their product. Would it be ok if Walmart sold TV's without picture tubes in them?? Think that might be illegal??? Of course it is. This is the SAME thing. They rented me a server that did not work, and refused to refund my money. They were given 7 days to fix it, yet they refused. If your cable company charged you for a month of cable tv, yet you never had the service, don't you think they are breaking the law by charging you for a service you never recieved??????? Do you really think Rack shacks contract will stand up to consumer protection laws?? Just because others have let Rack Shack fuck them, does not mean I will. Fuck that shit. __________________ ICQ me lets make a deal 116894466 Need dating, cam, or tube traffic? I got it.http://http://www.chokertraffic.com The Original http://www.chokertraffic.com/ Premium country pop-unders from $1.50 per k. I challenge you to compare this traffic to any other brokers. http://www.chokertraffic.com/public/tabs.php?t=o

07-12-2002, 02:03 AM	#73
kmanrox aka K-Man Industry Role: Join Date: Oct 2001 Location: The Gutter Posts: 29,292	all i have to say in my rare form is failover service 2 isps, 2 backbones, manabed DNS, third party.... mirror servers you are golden any questions? __________________ Crypto HODLr Crypto mining Angel investor

07-11-2002, 02:45 PM	#54
gofuckyourself So Fucking Banned Join Date: Jan 2001 Posts: 91	I am not sure if anybody else has noticed, but I have only seen one person defend Rackshack and that would be Mikeee. Kind of interesting how many people Rackshack has screwed.

07-11-2002, 03:21 PM	#56
Daniel Registered User Join Date: May 2002 Location: United States Posts: 12	My 2 cents on RackShack My rackshack server just did 23k hits this hour, and it's still fast as hell... So Yes, Choker got Fucked.... That Sucks but if you know how to work and configure your own server, and throw that damn Ensim out the window... RackShack kicks some Ass..... Personaly I love Rack Shack... But i will be honest, my Paysites, are hosted on Mach10hosting Why, if something bad happens i call them at 3 am, and it gets fiixed...ASAP But then i pay more for my Paysite hosting that i do for my rackshack hosting. so in the end you get what you pay for

07-11-2002, 08:16 PM	#66
HQ Confirmed User Join Date: Jan 2001 Posts: 3,539	gofuckyourself is right. the server is the product, along with the service. otherwise they could service a piece of shit for you and give you no refund because all you are paying for is the service. ...and it sounds like a piece of shit is exactly what choker got too.

07-11-2002, 08:31 PM	#68
Ted Confirmed User Join Date: Nov 2001 Posts: 830	try posting at http://www.webhostingtalk.com/ headsurfer actually reads and responds to posts there post the thread here when he replies

07-11-2002, 08:52 PM	#69
Mikeee Registered User Join Date: Jun 2002 Posts: 516	I dont know. I agree with JFPdude on this one. But just like anything else I hear... there is allways TWO sides of the story. I am not saying choker is a liar, I am just saying that maybe he was a bit too upset, and there was a miscommunication somewhere. I just can't see RackShack saying you have a bad drive, and litteraly not do ANYTHING about it. If that's the case by all means... you have every right to be pissed and let the world know what you went through. I recommend RackShack 100% to anyone who can admin a server.

07-11-2002, 09:47 PM	#70
edmo Confirmed User Join Date: Jun 2002 Location: SanHo Posts: 359	If you paid for something a week ago and it's still not working I recommend that you: Escalate, escalate, escalate. If the folks working at the first level can't help you, stop talking to them. Talk to their managers. If the managers can't get it resolved within 24 hours or so escalate to directors/vp's. Call as often as possible to checkup on them. If they don't respond quickly enough, contact you're credit card company, put a hold on the charge, find a new host, get on with life.

07-12-2002, 01:05 AM	#71
Script Dude Registered User Join Date: Jun 2002 Location: Michigan Posts: 86	I had a bad experience with Rack Shack with one of my clients. brand new server kept hanging and crashing. At first they tried to blame me for "doing something" to the server. That didn't fly at all. I DO know what I am doing and know a hardware problem when I see it. (This really pissed me off, too. I was probably already getting paid to work on computers on the day his crack whore mother's condom broke, resulting in that sorry ass support fuck.) After "its your fault" didn't work, they tried "we tested the machine and there's nothing wrong with it" for a while. All they did was keep rebooting and closing tickets. It took about 6 weeks of elapsed time, two weeks of down time, over a dozen phone calls, and a ton of emails (including their head surfer) to get them to admit there was a hardware problem. by that time, my client had already put all his stuff on a different host. We had such a large number of trouble tickets documented in their system that he had no problem getting all his money refunded. He now calls them "Crack Shack" Think about it. You are getting what you pay for. Your success with RS is not just a matter of being able to admin your own server. It is also a matter of being lucky enough never to have a hardware failure when you are relying on the cheapest components that $99 a month can buy. Every wonder how many of these deals they sell? http://www.ensim.com/news/releases/pr022602.html Talks about RS selling 1000 dedicated servers in 60 days.

07-12-2002, 05:01 AM	#75
chodadog Confirmed User Join Date: Apr 2002 Posts: 9,736	My experiences with rackshack have been good. The only problem i had was a DNS issue which was 'cause the guy that admins the server i use fucked with something 3 Months so far, without downtime (Except for the DNS issue obviously). Not too friggin' bad if you ask me.

07-12-2002, 02:39 PM	#76
AdultWire Confirmed User Join Date: Feb 2002 Location: Toronto, ON Posts: 962	HOLY SHIT. Rackshack just decided to unplug my server out of the blue today. No explaination given, and I had to have an "online chat" with the president to get it plugged back in! To add insult to injury, after months of downtime and problems, Mario, the customer service manager, is telling me that he's never heard of another single case of bad RAM in a server. He's also telling me it will take until TUESDAY for him to confirm with the tech division that what they wrote in their ticket (that they had installed bad ram in the server) is true. How crooked are these guys? All I know is that I'm charging back every penny I can still get if I'm not satisfied with the resolution on tuesday. __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.

07-12-2002, 03:40 PM	#78
mike503 Confirmed User Industry Role: Join Date: May 2002 Location: oregon. Posts: 2,243	i love how quick people yell "crooked" __________________ php/mysql guru. hosting, coding, all that jazz.

07-21-2002, 05:18 PM	#83
Fugly Registered User Join Date: Sep 2001 Location: Maryland Posts: 83	---Begin shameless plug for our host--- Datahosters.net kicks ass. We've been there for months and have never had a problem. Our site has never been faster. ---End shameless plug for our host--- __________________ www.fugly.com

07-21-2002, 05:37 PM	#86
hahmike So Fucking Banned Join Date: May 2002 Posts: 2,488	i'm not going to be the next person ripped off by rackshack. because i'm not stupid enough to sign up there.

07-22-2002, 02:51 PM	#87
Jon2 So Fucking Banned Join Date: Aug 2001 Posts: 2,875	I don't understand what happened with chokers problem with his hd but no offense but you should have done something...In the world today if one person doesn't tell you what you want to hear you go on to the next person...Don't waste your time...Hell go right to the CEO...His email address is on your original email you got..His actual direct email =) Now these complaints about peoples servers just going down...Everyone knows Rackshack's default installs of linux sucks...You gotta redo alot of the shit to get it running smooth but you have admin experience should it really be a problem? Anyways...About hardware problems...I have 6 servers with RS and they run smooth as hell...Had a hardware problem the other day...Ram was bad...So when they were investigating it...It crashed on them...So they replaced my entire server moved the hd to the new one and boom problem fixed... Don't let people push you around...Keep going up...Or pay out of the ass for hosting =) Jon

07-29-2002, 01:46 PM	#89
assneck Confirmed User Join Date: Aug 2001 Location: seattle, wa Posts: 220	hey guys, i went down to texas and got a pic of rackshack's facility... assneck __________________ Ultimate Topsite System

08-04-2002, 02:50 PM	#93
Theo HAL 9000 Industry Role: Join Date: May 2001 Posts: 34,515	pure evil hyper!

08-04-2002, 02:55 PM	#94
Bobo Confirmed User Join Date: Feb 2002 Posts: 2,253	That's prime real estate.